Sr. Manager, Project Management - Security Industry Preferred

About the Role

The ideal candidate will have a strong background in project management, preferably in the security industry, with experience in access control, intrusion detection, and CCTV systems. They will be responsible for leading, coaching, and developing a team of project managers, including hiring, onboarding, training, performance guidance, and day-to-day leadership. The role requires a hands-on leader who can coach PMs, remove obstacles, collaborate cross-functionally, and ensure projects are executed efficiently, accurately, and in alignment with customer expectations.

Interface Systems is a leading managed services provider delivering business security, managed network, UCaaS, and business intelligence solutions to distributed enterprises. The company's mission is to simplify operations, safeguard people and assets, and deliver relentless support across multi-location environments. As a Sr. Manager, Project Management, the successful candidate will play a key role in driving this mission forward.

What You Will Do

• Lead, coach, and develop a team of Project Managers, including hiring, onboarding, training, performance guidance, and day-to-day leadership
• Define, implement, and enforce PMO standards for communication, documentation, customer engagement, and project execution
• Oversee the full lifecycle of customer installation projects, including onboarding, scope validation, scheduling, materials readiness, field coordination, risk mitigation, and customer communication
• Review scopes of work and job documentation to ensure projects can be delivered as sold and escalate appropriately when risks or gaps are identified
• Ensure PMs prepare and maintain centralized project plans, run recurring customer calls, document milestones, and execute all job-level workflows accurately
• Partner with CIS Scheduling, Supply Chain, Field Operations, and Customer Experience to ensure on-time delivery and resolution of exceptions
• Maintain oversight of financial workflows including WIP management, forecasting accuracy, deposit billing, and job cost review
• Monitor installation backlog, ensuring PMs maintain book-to-bill expectations and accurate target installation dates
• Ensure timely and accurate project closeout, including documentation, financial packet submission, and communication back to customers and internal teams
• Drive improvement of cross-functional workflows, SOPs, and operational handoffs within the PMO and across Customer Delivery
• Serve as escalation point for PMs, customers, field partners, and internal teams regarding scheduling issues, communication gaps, and project risks

What We Are Looking For

• 5+ years of leadership experience in project management, operations, service delivery, or related field
• Experience with access control, intrusion detection, and CCTV systems strongly preferred
• Demonstrated success managing customer-facing teams and delivering multi-site or complex deployment programs
• Strong operational discipline with experience implementing processes, KPIs, SOPs, and cross-functional workflows
• Skilled in identifying operational inefficiencies, solving systemic problems, and improving performance through structured methods
• Ability to lead teams through change, drive adoption of new processes, and enforce standards
• Strong communication and interpersonal skills, with the ability to build relationships with customers, field partners, and internal teams
• Experience with project management tools and software, including Excel
• Bachelor's degree in a related field, or equivalent experience

Nice to Have

• Experience with managed services, security systems, and technology deployments
• Knowledge of industry-specific regulations and standards, such as GDPR and HIPAA
• Certification in project management, such as PMP or Agile
• Experience with data analysis and reporting tools, such as Tableau or Power BI
• Familiarity with cloud-based project management software, such as Asana or Trello

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading managed services provider in the security industry
• Collaborative and dynamic work environment with a team of experienced professionals
• Professional development and training opportunities, including certification and education reimbursement
• Flexible work arrangements, including remote work options and flexible hours
• Access to the latest technology and tools, including project management software and data analysis tools
• Recognition and reward programs, including bonuses and incentives for outstanding performance
• Comprehensive health and wellness programs, including medical, dental, and vision insurance
• Retirement savings plan, including 401(k) matching
• Paid time off and holidays, including vacation, sick leave, and parental leave

• Tip: Highlight your experience with access control, intrusion detection, and CCTV systems, as well as your ability to manage customer-facing teams and deliver multi-site or complex deployment programs.
• Tip: Be prepared to provide specific examples of how you have improved project delivery through process discipline, operational rigor, and proactive communication.
• Tip: Showcase your ability to lead teams through change, drive adoption of new processes, and enforce standards, as well as your experience with project management tools and software, including Excel.
• Tip: Research Interface Systems and the security industry to demonstrate your knowledge and understanding of the company's mission and values.
• Tip: Prepare to discuss your experience with data analysis and reporting tools, as well as your ability to identify operational inefficiencies and improve performance through structured methods.
• Tip: Emphasize your strong communication and interpersonal skills, with the ability to build relationships with customers, field partners, and internal teams.
• Tip: Be prepared to discuss your experience with cloud-based project management software, such as Asana or Trello, and your ability to work in a dynamic and fast-paced environment.