Sr Manager Specialized Claims
WFA Digital Insight
The demand for skilled claims managers has grown significantly in recent years, with a 25% increase in job postings over the past two years alone. As companies navigate an increasingly complex risk landscape, professionals with expertise in claims adjustment are in high demand. The Hanover Insurance Group, with its 170-year history of delivering on promises, is a respected name in the industry. This fully remote role offers a unique chance to lead a team and drive strategic initiatives in a dynamic field. Before applying, candidates should be aware that this role requires a high level of technical expertise, strong collaboration skills, and the ability to manage complex projects and workflows.
Job Description
About the Role
The Sr Manager Specialized Claims role is a critical component of The Hanover Insurance Group's claims organization. As a leader in the Major Case Unit, this position is responsible for overseeing a team of experienced claims adjusters handling the company's highest exposure and most complex claims. The successful candidate will have a deep understanding of claims management and the ability to drive strategic initiatives that align with organizational goals.Day-to-day, the Sr Manager Specialized Claims will provide daily oversight of operations, ensuring effective claims handling and collaborating with leadership to assess resource needs and implement continuous improvement efforts. This role requires a high level of technical expertise, strong communication skills, and the ability to build strong relationships with internal and external stakeholders.
The ideal candidate will have a proven track record of managing complex claims, leading teams, and driving strategic initiatives. They will be a subject matter expert in specialized claim areas and have experience collaborating with professionals across various disciplines, including defense attorneys, experts, underwriters, and agents.
What You Will Do
- Lead a team of adjusters handling the company's largest and most complex claims
- Provide daily oversight of operations to ensure effective claims handling aligned with corporate business strategies
- Collaborate with leadership to assess resource needs and implement continuous improvement efforts
- Monitor team performance through file reviews, data analysis, and customer feedback
- Provide coaching, mentoring, and development to professionals in the claim organization
- Make staffing recommendations, participate in hiring and disciplinary actions, and manage salary administration linked to performance
- Serve as a subject matter expert in specialized claim areas
- Oversee complex litigation strategies, direct outside counsel, and manage litigation-related expenses
- Build strong relationships with internal and external stakeholders
- Prepare and deliver reports on business trends, financial activity, and claim outcomes
- Communicate key issues and strategic insights to appropriate audiences, adapting style to ensure clarity and alignment
What We Are Looking For
- Bachelor's degree preferred with related claims experience
- JD or equivalent experience strongly desired
- Experience using claims management systems and data analysis tools for documentation, reporting, and process optimization
- Skilled in managing litigation with outside counsel and executing negotiation strategies for high-stakes claims
- Exceptional verbal and written communication skills
- Proven ability to coach and develop individuals and teams to support long-term career growth and build a culture of continuous learning and innovation
- Highly organized with the ability to manage complex projects, workflows, and organizational strategies
- Ability to make sound decisions in high-impact or ambiguous situations and balancing competing demands while ensuring alignment with corporate goals
- Experience managing significant legal or reputational risks and overseeing strategic decision-making across a business
- Must maintain appropriate state adjuster license(s) and continuing education credits
Nice to Have
- Experience in a similar role within the insurance industry
- Certification in claims management or a related field
- Strong technical skills, including proficiency in claims management software and data analysis tools
- Experience with agile project management methodologies
- Familiarity with IT and cybersecurity principles
Benefits and Perks
- Competitive salary and bonus structure
- Comprehensive benefits package, including medical, dental, and vision insurance
- 401(k) plan with company match
- Flexible paid time off and holidays
- Remote work arrangement with flexible scheduling
- Professional development opportunities, including training and education programs
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
- Recognition and reward programs for outstanding performance
How to Stand Out
- Be prepared to discuss your experience in managing complex claims and leading teams, and provide specific examples of your accomplishments.
- Showcase your technical expertise in claims management and your ability to drive strategic initiatives.
- Highlight your strong communication skills and ability to build strong relationships with internal and external stakeholders.
- Be ready to discuss your experience with claims management software and data analysis tools, and how you have used these tools to improve claims handling.
- Show your passion for the industry and your commitment to delivering exceptional results, and be prepared to discuss your career goals and how this role aligns with your aspirations.
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