Sr. Manager, Supplier Management Lead

About the Role

As a key member of the supplier management team, the successful candidate will develop and maintain robust governance frameworks, leveraging data-driven insights to inform decision-making. The role involves working closely with internal stakeholders and suppliers to drive fact-based governance discussions, identify and mitigate risks, and optimize supplier performance.

The ideal candidate will have a strong understanding of governance frameworks, supplier performance management, and escalation processes. They will be adept at analyzing complex data sets, developing actionable insights, and presenting findings to senior leadership.

What You Will Do

• Lead governance activities for Segment 1 strategic suppliers, establishing and managing governance frameworks, including Executive Business Reviews (EBRs), Quarterly Business Reviews (QBRs), KPI scorecards, SLA reporting, and escalation structures.
• Monitor supplier performance against contractual commitments and operational expectations, using data and trend analysis to proactively identify supplier risks, performance deterioration, and value leakage.
• Drive fact-based supplier governance discussions using operational and commercial performance metrics, and lead escalation management for significant supplier issues impacting business performance, financial outcomes, or operational continuity.
• Coordinate cross-functional resolution efforts across internal stakeholders and suppliers, partnering closely with Strategic Sourcing, Procurement Operations, and regional leadership teams.
• Build and mature governance frameworks, templates, scorecards, and supplier segmentation methodologies, developing standardized KPI and SLA reporting structures aligned to supplier criticality and business impact.
• Support initiatives that improve supplier performance, service quality, risk reduction, and financial value realization, providing regular governance reporting and executive-level supplier performance visibility to leadership teams.
• Develop and maintain data-driven supplier performance frameworks and scorecards, analyzing KPI, SLA, operational, financial, and service delivery trends across strategic suppliers.
• Translate supplier performance data into actionable business insights and escalation priorities, identifying recurring operational, commercial, and service delivery issues through trend analysis.
• Establish performance reporting mechanisms that support executive decision-making and supplier accountability, leveraging data and analytics to drive measurable supplier performance improvement initiatives.

What We Are Looking For

• 8+ years of experience in supplier management, vendor/account management, sourcing, operations, or related functions.
• Strong understanding of governance frameworks, supplier performance management, KPI/SLA management, and escalation processes.
• Experience managing complex enterprise supplier relationships, with a focus on strategic outsourcing or enterprise technology suppliers.
• Strong analytical and data interpretation capabilities, with experience using supplier performance metrics and reporting tools to drive accountability and operational improvements.
• Demonstrated ability to operate effectively in cross-functional and matrixed environments, with strong communication and stakeholder management skills.
• Ability to influence at senior leadership levels, with experience developing governance models and KPI/SLA frameworks.
• Strong understanding of data analytics and performance insights, with experience developing and maintaining data-driven supplier performance frameworks and scorecards.

Nice to Have

• Experience with strategic outsourcing or enterprise technology suppliers, including enterprise platforms and high-impact global service providers.
• Knowledge of procurement operations, finance, and quality, with experience working with cross-functional teams.
• Certification in supplier management or a related field, such as CPM or CPSM.
• Experience with data visualization tools, such as Tableau or Power BI, with the ability to present complex data insights to senior leadership.

Benefits and Perks

• Competitive salary and benefits package, with a focus on remote work flexibility and work-life balance.
• Opportunity to work with a leading company in the industry, with a strong focus on innovation and customer satisfaction.
• Collaborative and dynamic work environment, with a team of experienced professionals.
• Professional development opportunities, including training and certification programs.
• Flexible working hours and remote work options, with a stipend for home office setup and equipment.
• Comprehensive health and wellness program, including medical, dental, and vision coverage.
• Generous paid time off and holiday schedule, with a focus on employee well-being and self-care.

• Develop a strong understanding of governance frameworks and supplier performance management, with a focus on data-driven insights and analytics.
• Highlight your experience in managing complex enterprise supplier relationships, including strategic outsourcing and enterprise technology suppliers.
• Showcase your ability to operate effectively in cross-functional and matrixed environments, with strong communication and stakeholder management skills.
• Be prepared to discuss your experience with data visualization tools and presenting complex data insights to senior leadership.
• Emphasize your ability to drive fact-based governance discussions and lead escalation management for significant supplier issues.
• Consider highlighting any relevant certifications, such as CPM or CPSM, and be prepared to discuss your experience with procurement operations, finance, and quality.
• Research the company and its products, and be prepared to discuss how your skills and experience align with their needs and goals.