Sr. Program Manager, Learning & Development
WFA Digital Insight
The demand for skilled program managers in the remote job market has surged, with a 25% increase in job postings over the past year. As companies like Coinbase continue to expand their remote teams, the need for experts who can lead learning and development initiatives has become paramount. With the rise of AI and digital transformation, professionals with experience in AI enablement and remote team management are in high demand. Coinbase, a pioneer in the fintech industry, offers a unique opportunity for program managers to make a significant impact. Before applying, candidates should be prepared to showcase their experience in managing concurrent programs, facilitating live learning experiences, and utilizing generative AI in L&D design and delivery workflows.
Job Description
About the Role
As a Sr. Program Manager, Learning & Development at Coinbase, you will play a crucial role in shaping the company's approach to employee development and AI enablement. You will lead the design and implementation of high-impact enablement programs for managers and individual contributors, working closely with cross-functional teams to drive business outcomes. The People Success team is responsible for building and delivering programs that enable Coinbase employees to learn, lead, and adopt AI-native ways of working.The Sr. Program Manager role is a key position within the People Success team, reporting to the Head of Learning and Development. You will be responsible for owning the end-to-end manager enablement portfolio, including Quarterly New Manager Onboarding, and redesigning programs to reflect increasing spans of control, faster feedback loops, and player-coach operating models.
What You Will Do
- Own the manager enablement portfolio, including Quarterly New Manager Onboarding, and redesign programs to reflect increasing spans of control, faster feedback loops, and player-coach operating models
- Build AI enablement programming in partnership with Enablement Leads across orgs, designing interventions that shift behavior at the individual and team level rather than surface-level awareness
- Lead the design and facilitation of learning experiences across modalities, including self-service, live virtual, and in-person sessions
- Partner with People Operations, HRBPs, HR Tech, and Communications to connect programs to evolving business needs and fill emergent gaps
- Shape success metrics and feedback loops for every program, using data to decide what scales, iterates, or gets cut
- Consult on content creation and communication for managers from adjacent teams, including performance, hiring enablement, security, and compliance
- Collaborate with cross-functional teams to drive business outcomes and ensure alignment with company goals
- Develop and maintain relationships with key stakeholders, including senior leaders and team managers
- Stay up-to-date with industry trends and best practices in learning and development, AI enablement, and program management
What We Are Looking For
- 7+ years of experience in learning and development, program management, or an HRBP role at a high-growth technology company
- Direct experience designing and shipping manager development programs
- Managed concurrent cross-functional programs simultaneously with documented stakeholder alignment and measurable outcomes
- Facilitated live learning experiences for senior audiences, including directors and VPs
- Demonstrated use of generative AI in L&D design and delivery workflows, with a clear point of view on how AI changes how people learn and how managers lead
- Willingness to travel up to 20%
- Utilizes generative AI responsibly, maintaining human oversight to deliver business-ready outputs and drive measurable improvements in workflow efficiency, cost, and quality
- Strong understanding of adult learning principles, instructional design, and program management methodologies
- Excellent communication, project management, and stakeholder management skills
Nice to Have
- Experience working in a remote-first company or managing remote teams
- Familiarity with Coinbase's products and services
- Knowledge of cryptocurrency, blockchain, or fintech industry trends
- Certification in learning and development, program management, or a related field
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Generous PTO and holiday policy
- Remote work stipend and flexible working hours
- Access to professional development opportunities and training programs
- Coinbase-sponsored social events and team-building activities
- Employee resource groups and diversity, equity, and inclusion initiatives
- Flexible and dynamic work environment with a talented team of professionals
How to Stand Out
- Develop a strong understanding of Coinbase's products and services, as well as industry trends in cryptocurrency, blockchain, and fintech.
- Showcase your experience in managing concurrent cross-functional programs and facilitating live learning experiences for senior audiences.
- Highlight your ability to utilize generative AI responsibly and maintain human oversight to deliver business-ready outputs.
- Be prepared to discuss your approach to designing and delivering high-impact enablement programs for managers and individual contributors.
- Emphasize your excellent communication, project management, and stakeholder management skills, and provide examples of how you have applied these skills in previous roles.
- Research Coinbase's company culture and values, and be prepared to discuss how you align with them and can contribute to the team's success.
- Prepare to discuss your experience with adult learning principles, instructional design, and program management methodologies.
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