Sr. ServiceNow Developer
Software Development
WFA Digital Insight
As demand for skilled ServiceNow developers grows by 25% annually, professionals with expertise in ITSM and cybersecurity workflows are in high demand. Hunter Strategy stands out with its unique philosophy on technical project delivery, treating customers like mission partners. With the shift to remote work, companies are looking for experts who can design, develop, and maintain enterprise ServiceNow solutions. Before applying, candidates should be aware of the need for strong technical expertise combined with an understanding of enterprise service operations and security monitoring environments.
Job Description
About the Role
The Senior ServiceNow Developer role at Hunter Strategy is a critical position that requires designing, developing, and maintaining enterprise ServiceNow solutions. This involves building scalable ServiceNow applications, automating operational processes, and integrating enterprise platforms such as Splunk to improve service delivery, incident response, and operational visibility. The ideal candidate will collaborate closely with service desk teams, cybersecurity engineers, and enterprise IT teams to modernize operational processes through automation, platform enhancements, and AI-enabled capabilities.As a Senior ServiceNow Developer, you will be part of a team that treats customers like mission partners, relying on your expertise to meet their objectives through complex software engineering, cloud operations, and cyber risk management solutions. You will work in a dynamic environment where IT is seen as 21st-century infrastructure - critically important but only instrumentally valuable.
What You Will Do
- Design, develop, configure, and maintain ServiceNow applications, workflows, and platform capabilities to support enterprise IT Service Management (ITSM) and service desk operations.
- Implement and manage Service Request workflows and Service Catalog offerings, including request intake, automated triage, routing, approvals, and fulfillment processes to streamline service delivery.
- Develop and maintain integrations between ServiceNow and enterprise platforms, including monitoring, identity management, and security tools such as Splunk, using REST APIs and data formats such as XML and JSON.
- Develop and optimize workflow automation and orchestration within ServiceNow to reduce manual service desk tasks, improve operational efficiency, and enable automated ticket creation and response coordination.
- Configure and customize ServiceNow applications, forms, user interfaces, and automation logic to enhance usability.
- Collaborate with cross-functional teams to identify opportunities for process improvement and implement solutions using ServiceNow.
- Troubleshoot and resolve complex technical issues related to ServiceNow applications and integrations.
- Participate in the development of IT service management processes and procedures.
- Ensure compliance with government regulations and industry standards for IT service management.
What We Are Looking For
- Minimum 8-10 years of experience in enterprise IT development or engineering roles, with at least 4 years of hands-on ServiceNow development experience.
- Strong experience developing and maintaining ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, and Service Catalog modules.
- Experience implementing ServiceNow Service Desk and IT Operations Management (ITOM) capabilities to support enterprise service delivery.
- Familiarity with Splunk Enterprise or Splunk Enterprise Security for log analysis, monitoring, and operational analytics.
- Experience integrating ServiceNow with enterprise monitoring, security, and operational tools via REST APIs, XML, or JSON-based integrations.
- Strong understanding of enterprise IT architecture, networking concepts, and security operations environments.
- Experience supporting environments aligned with government compliance frameworks such as RMF, NIST CSF, or similar regulatory requirements.
Nice to Have
- Knowledge of AI-enabled automation within ServiceNow, including virtual agents, predictive intelligence, workflow automation, and AI-assisted service management.
- Experience with cloud-based IT service management platforms and technologies.
- Certification in ServiceNow development or administration.
Benefits and Perks
- Competitive salary range of 30,000 -40,000 annually.
- Opportunity to work remotely and collaborate with a distributed team.
- Comprehensive health insurance and benefits package.
- Generous PTO policy to ensure work-life balance.
- Professional development opportunities to enhance your skills in ServiceNow and related technologies.
- Access to the latest tools and technologies in IT service management and cybersecurity.
- Recognition and reward for outstanding performance and contributions to the team.
How to Stand Out
- Be prepared to provide specific examples of your experience with ServiceNow development, including designing and implementing ITSM and cybersecurity workflows.
- Showcase your understanding of enterprise IT architecture and security operations environments, highlighting any experience with government compliance frameworks.
- Demonstrate your ability to collaborate with cross-functional teams, including service desk teams, cybersecurity engineers, and enterprise IT teams.
- Highlight any experience with AI-enabled automation within ServiceNow, including virtual agents and predictive intelligence.
- Prepare to discuss your approach to troubleshooting and resolving complex technical issues related to ServiceNow applications and integrations.
- Show enthusiasm for continuous learning and professional development in ServiceNow and related technologies.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.