Sr Solution Architect Consultant Sales Engineer

About the Role

The role is part of a dynamic team that values collaboration, innovation, and excellence. You'll have the opportunity to work with a range of stakeholders, from sales teams to senior customer stakeholders, to understand their needs and develop solutions that meet their requirements. With a strong emphasis on continuous learning and professional development, you'll be supported in your career growth and encouraged to stay up-to-date with the latest industry trends and technologies.

Cyara's platform is designed to empower hundreds of the world's leading brands to optimize their customer journeys. As a senior solution architect consultant sales engineer, you'll be instrumental in helping these brands deliver secure, friction-free, and high-quality customer experiences at scale. With a focus on AI governance, trust validation, and compliance, you'll ensure that every touchpoint works flawlessly and every AI interaction solves customer problems while delighting them in the process.

What You Will Do

• Own and lead pre-sales technical activities for assigned opportunities, including discovery, tailored demos, technical presentations, workshops, and proof-of-concepts
• Collaborate with sales and sales leadership to understand customer requirements, align technical execution to account strategy, and support revenue goals
• Conduct in-depth discovery sessions to uncover customer pain points, business drivers, decision criteria, and technical requirements
• Architect and propose solutions that integrate Cyara's platform with customers' existing technology stacks, ensuring seamless operation and optimization of their CX strategies
• Develop and present customized demonstrations of Cyara's platform that clearly connect customer challenges to business value
• Respond to technical inquiries, manage objections effectively, and provide expert-level support to sales teams
• Build trust with senior customer stakeholders, uncovering business and technical needs and aligning Cyara's capabilities to complex enterprise environments and revenue goals
• Stay up-to-date with the latest industry trends and technologies, applying this knowledge to develop innovative solutions that meet customer needs

What We Are Looking For

• 5+ years of experience in a pre-sales technical role, with a focus on customer experience, AI, or related fields
• Strong technical skills, including proficiency in Excel and experience with AI-powered customer experience platforms
• Excellent communication and presentation skills, with the ability to communicate complex technical solutions to senior stakeholders
• Strong understanding of customer experience strategies and technologies, including CX testing and monitoring
• Experience working with sales teams to develop and execute account strategies
• Strong problem-solving skills, with the ability to analyze complex technical problems and develop innovative solutions
• Bachelor's degree in a technical field, such as computer science or engineering

Nice to Have

• Experience working with AI-powered customer experience platforms, such as Cyara's platform
• Knowledge of AI governance, trust validation, and compliance
• Experience working with cross-functional teams, including sales, marketing, and product development
• Certification in a related field, such as CX or AI

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a dynamic and innovative company that values diversity, equity, and inclusion
• Collaborative and supportive work environment
• Professional development opportunities, including training and certification programs
• Flexible work arrangements, including remote work options
• Access to the latest technologies and tools, including AI-powered customer experience platforms
• Recognition and reward programs, including bonuses and stock options

• Highlight your experience with Excel and AI-powered customer experience platforms in your application
• Develop a strong understanding of customer experience strategies and technologies, including CX testing and monitoring
• Prepare to discuss your experience working with sales teams to develop and execute account strategies
• Show examples of your problem-solving skills, including your ability to analyze complex technical problems and develop innovative solutions
• Be prepared to discuss your knowledge of AI governance, trust validation, and compliance
• Research Cyara's company culture and values, and be prepared to discuss how you align with their mission and vision