Sr Staff Mixed Methods User Researcher

About the Role

The Firefox User Research team is dedicated to understanding users' experiences, contexts, motivations, and behaviors. As a Sr Staff Mixed Methods User Researcher, you will lead complex, ambiguous, and high-stakes research studies, setting the standard for research excellence and directly shaping product vision at the organizational level. You will drive user-centered decision-making at the executive level, influencing directors and VPs, and ensuring user needs are embedded in the long-term product and business strategy.

Mozilla's mission is to make the internet better for people, and the company is committed to creating products that prioritize user privacy and security. As a researcher, you will have the opportunity to work on projects that have a real impact on people's lives, from shaping the future of the web to developing new technologies that promote online safety.

What You Will Do

• Lead complex, high-stakes research studies, using mixed methods to understand user experiences and behaviors
• Drive user-centered decision-making at the executive level, influencing product vision and strategy
• Partner with cross-functional teams, including product, design, engineering, and data science, to identify research opportunities and align insights with business priorities
• Integrate diverse data sources, including qualitative and quantitative research, behavioral data, and market intelligence, to build cohesive, evidence-based perspectives on user experience
• Leverage AI tools thoughtfully across the research workflow, applying critical review to ensure accurate outputs
• Define standards for responsible AI use in research, establishing frameworks that position Mozilla as a leader in ethical AI-assisted research practice
• Elevate the research practice by setting the methodological bar, identifying capability gaps, and mentoring staff researchers and below
• Collaborate with the research team to develop and implement research strategies, methodologies, and tools
• Communicate research findings and insights effectively to stakeholders, including product teams, executives, and external partners
• Stay up-to-date with industry trends, best practices, and emerging technologies, applying this knowledge to improve research methods and outcomes

What We Are Looking For

• 8+ years of experience in user research, with a focus on mixed methods and a proven track record of driving decision-making at the executive level
• Strong expertise in qualitative and quantitative research methods, including survey design, interviews, usability testing, and statistical analysis
• Experience with AI tools and technologies, including machine learning and natural language processing
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Strong analytical and problem-solving skills, with the ability to integrate diverse data sources and build cohesive, evidence-based perspectives
• Experience with research tools and software, including Excel, SPSS, and qualitative data analysis tools
• Strong understanding of user-centered design principles and human-computer interaction
• Ability to work in a fast-paced environment, prioritizing multiple projects and deadlines

Nice to Have

• Experience with programming languages, such as Python or R
• Knowledge of data visualization tools and techniques, including Tableau or Power BI
• Experience with agile development methodologies and version control systems, such as Git
• Certification in user experience or human-computer interaction, such as UXPA or HCII
• Experience working in a remote or distributed team environment

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work on high-impact projects that prioritize user privacy and security
• Collaborative and dynamic work environment with a global team of researchers and professionals
• Flexible working hours and remote work arrangement
• Professional development opportunities, including training and conference sponsorship
• Access to the latest technologies and tools, including AI and machine learning platforms
• Comprehensive health and wellness benefits, including mental health support and employee assistance programs
• Generous paid time off and holiday policy, including vacation days and sick leave,

• Tip: Highlight your experience with mixed methods research and your ability to drive decision-making at the executive level.
• Make sure your resume and cover letter are tailored to the specific requirements of the role, including your expertise in qualitative and quantitative research methods.
• Be prepared to showcase your understanding of user-centered design principles and human-computer interaction, including your experience with research tools and software.
• Consider creating a portfolio or case studies that demonstrate your research skills and experience, including your ability to communicate complex findings effectively.
• Don't be afraid to ask questions during the interview process, including about the company culture, team dynamics, and opportunities for professional development.
• Be prepared to discuss your experience working with AI tools and technologies, including your approach to ensuring accurate outputs and responsible AI use.
• Tip: Research the company and the role thoroughly, including the company's mission, values, and products, to demonstrate your interest and enthusiasm for the position.