Sr Staff Mixed Methods User Researcher

About the Role

As a Senior Staff Mixed Methods User Researcher at Mozilla, you will play a critical role in shaping the company's product strategy through human-centered research. You will be part of a team that champions evidence-based decision-making, using a combination of qualitative and quantitative methods to inform product and design direction. Your expertise will be essential in driving user-centered decision-making at the executive level, ensuring that user needs are embedded in the long-term product and business strategy.

The Firefox User Research team is dedicated to exploring complex problems through a mix of research methods, including interviews, surveys, usability testing, and data analysis. As a senior researcher, you will lead complex studies, set the standard for research excellence, and directly shape product vision at the organizational level. Your work will have a significant impact on the company's mission to make the internet better for people.

Mozilla's commitment to open-source software and community-driven approach sets it apart from other companies. As a researcher, you will have the opportunity to collaborate with a diverse range of stakeholders, including product managers, designers, engineers, data scientists, and fellow researchers. Your ability to communicate complex research findings effectively and influence stakeholders will be crucial in driving product strategy.

What You Will Do

• Lead the most complex, ambiguous, and highest-stakes research studies, setting the standard for research excellence and directly shaping product vision at the organizational level
• Drive user-centered decision-making at the executive level, influencing directors and VPs and ensuring user needs are embedded in the long-term product and business strategy
• Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to identify high-impact research opportunities and align insights to business priorities
• Integrate diverse data sources — qualitative and quantitative research, behavioral data, and market intelligence — to build cohesive, evidence-based perspectives on user experience
• Leverage AI tools thoughtfully across the research workflow while applying critical review to ensure outputs are accurate
• Collaborate with stakeholders to design and implement research studies, ensuring that research questions are well-defined and methods are robust
• Develop and maintain research plans, timelines, and budgets, ensuring that research projects are delivered on time and within budget
• Analyze and interpret complex data sets, identifying key findings and implications for product strategy
• Communicate research findings effectively to stakeholders, using clear and concise language and actionable recommendations
• Coach and mentor junior researchers, providing guidance and support to help them develop their skills and expertise

What We Are Looking For

• 5+ years of experience in user research, with a strong background in mixed methods research
• Proven track record of leading complex research studies and driving user-centered decision-making at the executive level
• Excellent analytical and problem-solving skills, with the ability to integrate diverse data sources and build cohesive, evidence-based perspectives on user experience
• Strong communication and collaboration skills, with the ability to influence stakeholders and communicate complex research findings effectively
• Experience with data analysis tools, such as Excel, and the ability to apply statistical methods to analyze and interpret complex data sets
• Strong understanding of human-centered design principles and the ability to apply them in a product development context
• Experience working in a fast-paced, agile environment, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong organizational and project management skills, with the ability to develop and maintain research plans, timelines, and budgets

Nice to Have

• Experience with AI tools and machine learning algorithms, and the ability to apply them in a research context
• Knowledge of programming languages, such as Python or R, and the ability to apply them in data analysis
• Experience with data visualization tools, such as Tableau or Power BI, and the ability to communicate complex data insights effectively
• Certification in human-centered design or user experience research, such as UXCR or HCDA

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a talented and diverse team of researchers, designers, and engineers
• Flexible working hours and remote work options
• Professional development opportunities, including training and conference attendance
• Access to cutting-edge research tools and technologies
• Collaborative and dynamic work environment
• Mission-driven company with a strong commitment to open-source software and community-driven approach
• Comprehensive health and wellness benefits, including medical, dental, and vision insurance
• Generous paid time off and holiday policy

• Develop a strong portfolio of research projects that demonstrate your skills and expertise in mixed methods research
• Highlight your ability to communicate complex research findings effectively to stakeholders, using clear and concise language and actionable recommendations
• Emphasize your experience working in a fast-paced, agile environment, and your ability to prioritize tasks and manage multiple projects simultaneously
• Be prepared to discuss your approach to data analysis and interpretation, and your experience with tools such as Excel
• Consider highlighting your knowledge of human-centered design principles and your ability to apply them in a product development context
• Research Mozilla's mission and values, and be prepared to discuss how your skills and experience align with the company's goals and objectives