Sr Staff Quantitative User Researcher

About the Role

Mozilla's commitment to open-source software and a people-centric internet makes this role a unique opportunity for researchers who want to make a real impact. The company's non-profit backing and lack of shareholder pressure allow for a focus on long-term goals and user needs.

The Firefox User Research team is a collaborative and dynamic group that values evidence-based decision-making. As a senior researcher, you will partner closely with cross-functional teams, including product managers, designers, engineers, marketers, and data scientists.

What You Will Do

• Own strategic quantitative research initiatives from scoping business needs to synthesizing data and communicating actionable recommendations
• Utilize a variety of research methods to embed quantitative insights into the product development lifecycle
• Partner cross-functionally to develop and own a research roadmap and identify high-impact research opportunities
• Analyze and translate complex data sources to build cohesive, evidence-based perspectives that guide product decisions
• Champion user-centered decision-making by advocating for user needs and influencing leaders across functions
• Elevate the quantitative practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights
• Collaborate with data scientists to integrate user research into data-driven decision-making
• Develop and maintain a deep understanding of the competitive landscape and market trends
• Communicate complex research findings to non-technical stakeholders and ensure that insights are actionable and impactful

What We Are Looking For

• 8+ years of experience in user research, product research, or an applied research setting
• Proven expertise in quantitative research methods, including survey design, statistical analysis, and data visualization
• Experience working with cross-functional teams, including product, design, engineering, and marketing
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop actionable insights
• Excellent communication and collaboration skills, with the ability to communicate complex research findings to non-technical stakeholders
• A passion for advocating user needs and driving user-centered decision-making
• Experience with research tools and software, such as Qualtrics, SPSS, or R
• A strong understanding of the technology industry and the role of user research in product development

Nice to Have

• Experience working in an open-source or non-profit environment
• Knowledge of machine learning or artificial intelligence applications in user research
• Experience with A/B testing and experimentation design
• Familiarity with Agile development methodologies and the role of user research in Agile teams

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work on high-impact projects that shape the future of the internet
• Collaborative and dynamic work environment with a team of experienced researchers and professionals
• Flexible work arrangements, including remote work options and flexible hours
• Professional development opportunities, including conference attendance and training programs
• Access to cutting-edge research tools and software
• A culture that values work-life balance and employee well-being
• A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment

• Develop a strong portfolio that showcases your expertise in quantitative research methods and your ability to drive user-centered decision-making.
• Be prepared to communicate complex research findings to non-technical stakeholders, and practice presenting your insights in a clear and actionable way.
• Familiarize yourself with Mozilla's products and mission, and be prepared to discuss how your skills and experience align with the company's goals.
• Highlight your experience working with cross-functional teams, and be prepared to discuss your approach to collaboration and communication.
• Be prepared to discuss your salary expectations and benefits requirements, and do your research on the market rate for similar positions.
• Don't be afraid to ask questions during the interview process, and be prepared to discuss your long-term career goals and how this role fits into your overall career aspirations.
• Make sure to research the company culture and values, and be prepared to discuss how you would contribute to and thrive in a dynamic and collaborative work environment.