Sr. Support Specialist (1 Year fixed term contract)

About the Role

The Support Team at Globalization Partners is a dynamic and diverse group of professionals who are passionate about delivering exceptional support to customers and professionals. As a Sr. Support Specialist, you will be working closely with the team to resolve queries, provide training, and develop process improvements. Your ability to work independently and as part of a team will be essential in this role.

In this position, you will have the opportunity to develop your skills in Excel, Zoho Absence Management, and other tools, while working with a talented team of professionals who are dedicated to breaking down barriers to global business.

What You Will Do

• Provide exceptional support to customers and professionals across the region, resolving HR, IT, and finance queries in a timely and efficient manner
• Develop and maintain expertise in Excel, Zoho Absence Management, and other tools to provide top-notch support
• Collaborate with internal stakeholders, including IT, Finance, and Customer Success teams, to resolve complex issues and develop process improvements
• Communicate effectively with customers and professionals via email, phone, and other means of communication to resolve queries and concerns
• Organize and maintain employee records via the company's proprietary platform, inputting, updating, and maintaining customer and professional personal data
• Process various forms related to documenting human resources activities, such as new hire, change of status, benefits, and terminations
• Coordinate with external stakeholders, including insurance vendors, local service providers, and pension providers
• Assist with payroll preparation by providing relevant data, such as absences and bonuses

What We Are Looking For

• 2+ years of experience in IT, HR, or finance support, with a strong understanding of employee life cycle processes
• Excellent knowledge of Excel, with the ability to develop and maintain complex spreadsheets
• Experience with Zoho Absence Management, Zendesk, or Service Now IT ticket triaging
• Strong communication and interpersonal skills, with the ability to work effectively with customers, professionals, and internal stakeholders
• Ability to work independently and as part of a team, with a strong focus on delivering exceptional support
• Strong problem-solving skills, with the ability to analyze complex issues and develop creative solutions
• Ability to maintain confidentiality and handle sensitive information

Nice to Have

• Experience working in a remote or distributed team environment
• Knowledge of HR systems and processes, including data management, time and expense management, and benefits administration
• Certification in ITIL or other relevant certifications
• Experience with project management tools, such as Asana or Trello

Benefits and Perks

• Competitive compensation package
• Opportunity to work with a leading company in the industry, breaking down barriers to global business
• Collaborative and dynamic work environment, with a team of talented professionals
• Professional development opportunities, including training and certification programs
• Flexible working hours, with the opportunity to work remotely
• Access to cutting-edge tools and technologies, including the company's proprietary platform
• Comprehensive benefits package, including health, dental, and vision insurance

• Develop a strong understanding of Excel, including formulas, pivot tables, and data visualization, to provide top-notch support
• Create a portfolio of your work, including examples of complex spreadsheets, process improvements, and successful support resolutions
• Practice your communication skills, including phone and email etiquette, to ensure you can effectively communicate with customers and professionals
• Research the company's proprietary platform and Zoho Absence Management to develop a deeper understanding of the tools and technologies used in the role
• Prepare to discuss your experience working in a remote or distributed team environment, including strategies for staying organized and managing complex issues
• Be prepared to walk the interviewer through your problem-solving process, including how you analyze complex issues and develop creative solutions