Sr. Technical Account Manager (Northeast)

About the Role

The Sr. Technical Account Manager role is a key component of Wiz's customer success strategy, and you will be responsible for managing a book of up to 15 customers, depending on size and complexity. Your primary objective will be to drive adoption, business value realization, and customer satisfaction, ensuring that customers are delighted with their Wiz purchase and are seeing measurable value from their investment.

Wiz is a leading player in the cloud security market, with a proven track record of success and a culture that values world-class talent. As a Sr. Technical Account Manager, you will be part of a dynamic team that is passionate about empowering businesses to thrive in the cloud. With the company's rapid growth and commitment to innovation, this role offers a unique opportunity for professionals to make a significant impact and contribute to the company's continued success.

What You Will Do

• Serve as a trusted technical advisor to customers, providing strategic and technical guidance throughout their Wiz journey
• Develop and execute strategies to drive customer adoption and use of the Wiz platform
• Provide technical guidance and support to customers, addressing technical questions and issues via email, meetings, Slack, and support tickets
• Continuously monitor news related to emerging cloud security threats and develop your domain expertise
• Stay up-to-date with new Wiz features and functionality, ensuring that customers are aware of the latest developments and how they can leverage them to drive business value
• Drive adoption, business value realization, and customer satisfaction, ensuring that customers are delighted with their Wiz purchase and are seeing measurable value from their investment
• Develop success plans with measurable goals for customers, aligning with their organizational security and compliance objectives
• Act proactively to address customer needs, leading them on a journey to full adoption and value
• Promote excellence in addressing Cloud, Code, and Runtime security risk
• Assist customers in project managing Wiz adoption and operationalization goals across business units and stakeholders
• Unblock adoption as necessary, working with internal and external parties to resolve people, process, and technology issues

What We Are Looking For

• 5+ years of experience in a technical account management or similar role, with a strong background in cloud security
• Strong technical expertise, with experience in GTM and Excel
• Excellent customer-facing skills, with the ability to communicate complex technical concepts to non-technical stakeholders
• Proven track record of driving adoption, business value realization, and customer satisfaction
• Strong analytical and problem-solving skills, with the ability to think creatively and outside the box
• Experience working with cross-functional teams, including sales, engineering, and support
• Strong domain expertise in cloud security, with a deep understanding of emerging threats and trends
• Excellent written and verbal communication skills, with the ability to craft executive-friendly communications and QBRs/executive briefings

Nice to Have

• Experience working with cloud security platforms, with a strong understanding of the cloud security landscape
• Certification in cloud security, such as AWS or Azure
• Experience working in a fast-paced, dynamic environment, with a strong ability to adapt to changing priorities and requirements
• Strong project management skills, with the ability to manage multiple projects simultaneously

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a leading cloud security company, with a strong commitment to innovation and customer success
• Collaborative and dynamic work environment, with a team of passionate and talented professionals
• Flexible work arrangements, with the ability to work remotely
• Professional development opportunities, with access to training and certification programs
• Access to the latest cloud security technologies and tools, with the opportunity to stay up-to-date with emerging trends and threats
• Recognition and reward for outstanding performance, with a strong focus on employee satisfaction and well-being

• Develop a strong understanding of cloud security platforms and emerging threats, and be prepared to discuss your expertise in detail.
• Highlight your experience working with cross-functional teams, including sales, engineering, and support, and demonstrate your ability to communicate complex technical concepts to non-technical stakeholders.
• Emphasize your analytical and problem-solving skills, and provide examples of how you have driven adoption, business value realization, and customer satisfaction in previous roles.
• Be prepared to discuss your experience working with GTM and Excel, and demonstrate your ability to craft executive-friendly communications and QBRs/executive briefings.
• Research Wiz's innovative approach to cloud security and its commitment to empowering businesses to thrive in the cloud, and be prepared to discuss how your skills and experience align with the company's mission and values.
• Be prepared to provide specific examples of how you have driven customer success and adoption, and demonstrate your ability to think creatively and outside the box.