Sr. Technical Customer Success Manager (12mth Fixed Term Contract)
Customer Success
WFA Digital Insight
The demand for skilled customer success managers in the tech industry has surged, with a 25% increase in job openings over the past year. As companies like Amplitude continue to innovate and expand their AI analytics platforms, the need for experts who can drive long-term value realization for customers has never been more pressing. With its commitment to diversity, equity, and inclusion, Amplitude stands out as a company that values employee growth and well-being. Before applying, candidates should be aware that this role requires a unique blend of technical expertise, business acumen, and communication skills.
Job Description
About the Role
The Senior Technical Customer Success Manager is a key position at Amplitude, responsible for building and maintaining strong relationships with customers and driving the adoption of Amplitude's AI analytics platform. This is a 12-month fixed-term contract role based in Germany, and the ideal candidate will have a strong technical background, excellent communication skills, and a proven track record of delivering customer success. As a Technical Customer Success Manager, you will be the primary point of contact for Amplitude's customers, responsible for understanding their technical ecosystems and providing expert-level guidance on how to get the most out of the platform. You will work closely with the sales team to identify new business opportunities and develop strategic plans to drive growth and expansion. Amplitude is committed to creating a culture of inclusion and diversity, and this role is a key part of that effort. The company believes that by leveraging the power of AI and data analytics, it can help customers build better products and digital experiences, and this role is critical to making that vision a reality.What You Will Do
- Develop and execute strategic plans to drive customer growth and expansion
- Build and maintain strong relationships with customers, understanding their technical ecosystems and providing expert-level guidance
- Work closely with the sales team to identify new business opportunities and develop strategic plans
- Provide technical expertise to customers, including deployment, adoption, and outcomes
- Partner with Account Executives to develop and execute plans for driving results within the portfolio
- Leverage customer data to proactively monitor account health, drive adoption, and identify opportunities
- Provide expertise to help customers derive valuable insights from Amplitude's platform
- Gain a deep understanding of the business needs of clients and how Amplitude provides value
- Plan and deliver value-based business reviews with client executives
What We Are Looking For
- 5+ years of experience in a customer-facing role, preferably in the tech industry
- Strong technical background, with expertise in data foundations, taxonomy, instrumentation patterns, and architecture
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers
- Proven track record of delivering customer success and driving growth
- Strong business acumen, with the ability to connect product outcomes to commercial value and executive priorities
- Experience working in a fast-paced environment, with the ability to wear many hats
- Strong organization, problem-solving, and time management skills
Nice to Have
- Experience working with AI analytics platforms, preferably Amplitude
- Knowledge of data analytics and visualization tools
- Certification in a related field, such as data science or customer success
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a leading AI analytics platform
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working arrangements, including remote work options
- Access to the latest tools and technologies
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to showcase your technical expertise and experience working with AI analytics platforms
- Develop a strong understanding of Amplitude's platform and its applications in driving customer success
- Emphasize your ability to build strong relationships with customers and drive growth through strategic planning
- Highlight your experience working in a fast-paced environment and your ability to wear many hats
- Be prepared to discuss your approach to customer success and how you measure its effectiveness
- Showcase your knowledge of data analytics and visualization tools, and how you can apply them to drive customer insights
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