Staff Engagement Manager

About the Role

The Enterprise Engagement team is the single intake and engagement point between ET and the rest of Twilio, making this role a critical component of the company's success. You will have the opportunity to work with leaders across Twilio, managing relationships with internal ET teams, and driving problem statements through solution analysis and management of a business roadmap.

What You Will Do

• Serve as the primary point of contact for key stakeholders across the enterprise, building and maintaining strong relationships with individual leaders and their teams.
• Analyze business problems to determine if they are value-driven and warrant continued analysis of a solution.
• Manage relationships with internal ET teams, including Product Management, Business Analysis, and Agile Services.
• Own the interaction between ET and Twilio stakeholders, acting as a conduit of questions on business problems and analysis of ROI.
• Proactively communicate business problems and trends to the wider Enterprise Engagement team.
• Monitor and report on key metrics resulting from the solutions provided to stakeholders.
• Collaborate with cross-functional teams to drive business transformation and achieve the goal of profitability.
• Develop and maintain a deep understanding of Twilio's products and services.
• Identify opportunities for process improvements and implement changes as needed.
• Participate in the development of the Enterprise Engagement team's strategy and goals.

What We Are Looking For

• 5+ years of experience in a related field, such as engagement management, business analysis, or consulting.
• Strong understanding of business operations and the ability to analyze complex problems.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Experience working with cross-functional teams and managing multiple projects simultaneously.
• Strong analytical and problem-solving skills, with the ability to think critically and creatively.
• Experience with project management tools and techniques.
• Strong understanding of business metrics and the ability to analyze and interpret data.
• Experience working in a remote-first environment and managing remote teams.
• Bachelor's degree in a related field, such as business, communications, or computer science.

Nice to Have

• Experience working with AI and machine learning technologies.
• Knowledge of Twilio's products and services.
• Experience working in a fast-paced, dynamic environment.
• Certification in a related field, such as project management or business analysis.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a fast-growing, innovative company.
• Collaborative, dynamic work environment.
• Professional development opportunities, including training and education programs.
• Flexible work arrangements, including remote work options.
• Access to the latest technology and tools.
• Recognition and reward programs for outstanding performance.
• Comprehensive health and wellness programs.
• Generous paid time off and holiday policy.

• Be prepared to showcase your ability to work collaboratively and think critically, with a focus on driving business transformation.
• Highlight your experience working with cross-functional teams and managing multiple projects simultaneously.
• Develop a strong understanding of Twilio's products and services, and be prepared to discuss how you can contribute to the company's success.
• Practice your communication and interpersonal skills, as building strong relationships with stakeholders is critical in this role.
• Be prepared to discuss your experience working in a remote-first environment and managing remote teams.
• Show enthusiasm for Twilio's mission and values, and be prepared to discuss how you can contribute to the company's culture and success.
• Use specific examples to demonstrate your analytical and problem-solving skills, and be prepared to discuss how you can apply these skills in the role.