Staff Multifamily Business Operations Representative

About the Role

In this high-impact role, the successful candidate will oversee a portfolio of sophisticated projects, acting as a primary point of contact for sales and install partners. The ability to navigate project roadblocks, develop creative solutions, and manage competing priorities is essential. The ideal candidate will have experience in project management, Salesforce, and data analysis, with a strong understanding of technical and financial principles.

As a member of the Sunrun team, the Staff Multifamily Business Operations Representative will be part of a dynamic culture that prioritizes employee development, well-being, and safety. With a focus on innovation and customer satisfaction, Sunrun is an exciting place to work for professionals who share its vision for a sustainable future.

What You Will Do

• Lead the full project lifecycle, collaborating with cross-functional teams to drive milestones and ensure timely project completion
• Manage a portfolio of sophisticated projects, overseeing market expansions, facilitating partner onboarding, and delivering training on policy and technical processes
• Review technical plan sets, legal contracts, and financial documents to ensure accuracy, SOX compliance, and alignment with Sunrun's internal policies and financial objectives
• Leverage Salesforce and internal databases to perform audits, manage project reporting, and identify data trends to improve automation and workflow efficiency
• Develop and implement process improvements to drive scalability and efficiency across the organization
• Serve as a key partner for channel onboarding and support, ensuring seamless integration with sales and install partners
• Collaborate with the development team to design and implement new features and functionality
• Analyze project data to identify trends, risks, and opportunities for improvement
• Develop and manage project plans, resource allocation plans, and project schedules
• Ensure compliance with internal policies, external regulations, and industry standards

What We Are Looking For

• 4+ years of work experience in a related field, with a focus on project management, business operations, or a similar role
• Experience with Salesforce.com, Google Suite, and project management tools preferred
• Strong analytical and structured problem-solving skills, with the ability to navigate complex data sets and identify trends
• Effective communication skills, with the ability to collaborate with cross-functional teams and external partners
• Ability to work independently, prioritizing multiple tasks and deadlines to deliver results
• Strong organizational skills, with attention to detail and a focus on quality
• Experience in the solar or renewable energy industry is a plus, but not required
• Certification in project management or a related field is desirable
• Bachelor's degree in a related field, such as business administration, operations management, or a similar field

Nice to Have

• Experience with data analysis and visualization tools, such as Tableau or Power BI
• Knowledge of technical and financial principles, with experience in contract management and compliance
• Certification in Salesforce administration or development
• Experience with agile project management methodologies, such as Scrum or Kanban
• Knowledge of industry-specific regulations and standards, such as SOX compliance

Benefits and Perks

• Competitive salary and benefits package, with opportunities for growth and professional development
• Comprehensive health insurance, including medical, dental, and vision coverage
• 401(k) retirement plan, with company matching contributions
• Generous paid time off policy, including vacation days, sick leave, and holidays
• Flexible work arrangements, including remote work options and flexible hours
• Opportunities for professional growth and advancement, with a focus on employee development and well-being
• Access to cutting-edge technology and tools, including Salesforce and other industry-leading software
• Collaborative and dynamic work environment, with a focus on innovation and customer satisfaction
• Discounts on Sunrun products and services, including solar panels and energy storage systems

• Tip: Develop a strong understanding of Salesforce and its applications in business operations, as this is a key requirement for the role.
• To stand out, highlight your experience in project management, data analysis, and process optimization.
• Be prepared to discuss your approach to navigating complex project roadblocks and developing creative solutions.
• Make sure to research Sunrun's mission, values, and culture to demonstrate your alignment with the company's vision.
• When negotiating salary, be aware of the market rate for similar roles and be prepared to discuss your expectations.
• Red flag: Be cautious of roles that require excessive overtime or have unclear expectations – prioritize your work-life balance and ensure you understand the role's requirements.