Staff Network Operations Engineer - Load Balancers - F5 - Nginx - Federal

ServiceNowServiceNow·Remote(United States)
Software Development
Excel

WFA Digital Insight

As the demand for cloud infrastructure specialists continues to grow, with a 25% increase in job postings in the last year, skilled network engineers are in high demand. With the rise of hybrid cloud strategies, professionals with expertise in load balancers, routing, and security devices are particularly sought after. ServiceNow, a leader in the digital transformation space, is looking for a talented Staff Network Operations Engineer to join its team. Candidates should be prepared to showcase their technical skills, experience with cloud environments, and ability to work in a fast-paced, dynamic setting. With the company's commitment to innovation and customer satisfaction, this role offers a unique opportunity for professionals to make a real impact.

Job Description

About the Role

The Staff Network Operations Engineer role at ServiceNow is a critical position that entails the management and maintenance of the company's global cloud network infrastructure. This includes ensuring the reliable and high-performance delivery of application traffic to customers worldwide. As a key member of the Cloud Network Services (CNS) team, the successful candidate will be responsible for designing, operating, and troubleshooting the cloud networking solution, which blends industry-standard technologies with the power of the ServiceNow platform.

The CNS team is responsible for delivering new features and maintaining top-tier performance, while continuously monitoring, testing, and optimizing the platform. The team's focus has expanded to include hybrid cloud strategies, with deep integrations and partnerships with leading cloud providers such as Google Cloud Platform (GCP), Amazon Web Services (AWS), and Microsoft Azure.

What You Will Do

  • Operate and maintain ServiceNow's global cloud network infrastructure, including backbone routing, top-of-rack (TOR) switching, VPN services, and application delivery controller (ADC) systems
  • Troubleshoot and resolve network issues, including urgent operational events
  • Participate in 24/7 on-call rotation, including weekends, as part of the Network Operations Engineering team
  • Maintain software-defined, declarative infrastructure at scale using automation tools such as Ansible, GitLab
  • Perform software upgrades, version control, and security patching across production systems
  • Proactively analyze network metrics such as capacity, latency, and availability to detect and prevent outages
  • Support network operations in private and hybrid multi-cloud environments (e.g., Azure, AWS, GCP)
  • Partner with the Site Reliability Engineering (SRE) team to improve operational processes and reliability
  • Review, consult, and prepare for planned changes and releases to the production environment
  • Create and maintain detailed documentation of infrastructure, automation, and standard operating procedures
  • Provide feedback to infrastructure architects and contribute to design discussions for new initiatives
  • Collaborate with peer teams building world-class networking and orchestration solutions
  • Evaluate, adopt, and implement new open-source and commercial tools and technologies
  • Contribute to processes and automation to build a low-touch, continuous deployment pipeline with near-zero downtime and high success rates

What We Are Looking For

  • 4+ years of experience in network operations, infrastructure engineering, or a similar role supporting large-scale distributed systems
  • Strong hands-on experience with load balancers (e.g., F5, NGINX), routing/switching (e.g., Juniper, Cisco), and security devices (e.g., Palo Alto, Radware) in production environments
  • Solid understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs
  • Experience managing hybrid and public cloud environments (AWS, GCP, Azure) in an operational capacity
  • Proficient in Linux systems administration and troubleshooting
  • Familiarity with container technologies (e.g., Docker, Kubernetes) and service mesh architectures
  • Experience with monitoring, observability, and alerting tools (e.g., Prometheus, Grafana, Splunk)

Nice to Have

  • Experience with automation tools such as Ansible, GitLab
  • Knowledge of AI-powered tools and their application in network operations
  • Experience with cloud security and compliance frameworks

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a leading cloud provider and contribute to the development of innovative cloud solutions
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Flexible working hours and remote work options
  • Access to cutting-edge technologies and tools
  • Comprehensive health and wellness programs

How to Stand Out

  • Tip: Highlight your experience with load balancers, routing, and security devices in your resume and cover letter.
  • Be prepared to discuss your understanding of network protocols and services, including TCP/IP, BGP, DNS, TLS/mTLS, and VPNs.
  • Showcase your proficiency in Linux systems administration and troubleshooting, as well as your experience with container technologies and service mesh architectures.
  • Emphasize your ability to work in a fast-paced, dynamic environment and your experience with automation tools such as Ansible, GitLab.
  • Research ServiceNow's company culture and values, and be prepared to discuss how you align with them.
  • Prepare to discuss your experience with cloud security and compliance frameworks, and how you stay up-to-date with the latest developments in the field.

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