Staff Product Designer, Retirement
WFA Digital Insight
The demand for skilled product designers in the fintech space has seen a significant surge, with a growth rate of over 25% in the last two years. As the remote job market continues to evolve, companies like Gusto are at the forefront, offering innovative solutions for small businesses and their employees. With a focus on AI-native design, Gusto is transforming the way design teams work, making it an exciting time for designers to join the company. Candidates with expertise in UX, AI, and project management will be in high demand, and those with experience in the fintech sector will have a competitive edge. Before applying, candidates should be aware of Gusto's commitment to creating a workplace that represents and celebrates its customers, and be prepared to showcase their skills and experience in designing high-trust financial experiences.
Job Description
About the Role
The Staff Product Designer role at Gusto is a unique opportunity to join a team of creative and collaborative individuals who are passionate about empowering small businesses and their employees. As a Staff Product Designer, you will be responsible for shaping the strategy and design of Gusto's retirement products, working closely with cross-functional teams to create a cohesive and high-trust experience for employers and employees. You will be the design lead for your projects, co-owning priorities, success metrics, and driving alignment across the Retirement team and key partner teams.The Retirement team at Gusto is a collaborative group that values creativity, transparency, and a deep respect for their craft. They hold themselves to a high bar and actively support one another to do their best work. The team incorporates AI in their daily workflows to move faster, explore ideas, and increase their impact. As a Staff Product Designer, you will be an integral part of this team, contributing to Gusto's mission to grow the small business economy.
The role entails working on complex problems, designing workflows that make complex decisions feel simple, and creating a more connected journey between payroll and retirement. You will be responsible for improving the setup and account management experience, reducing contact rates and confusion, and designing flexible, scalable patterns across Retirement.
What You Will Do
- Operate as the design lead for projects, co-owning priorities, success metrics, and driving alignment across the Retirement team and key partner teams
- Improve the setup and account management experience to boost confidence, adoption, and retention
- Create a more connected journey between payroll and retirement by designing across the seams of product, operations, and support
- Design flexible, scalable patterns across Retirement, integrating seamlessly with adjacent payroll and benefits touchpoints
- Apply discerning design judgment to determine when and how to effectively incorporate AI to enhance the experience
- Work closely with cross-functional partners in Product, Engineering, Data, and Marketing to design, build, and ship experiences that make a real difference
- Use AI to prototype ideas quickly, shorten customer feedback loops, and ship quality UX directly to customers
- Collaborate with the design team to maintain a high level of design quality and consistency across all products
- Participate in design critiques and provide feedback to other designers to help them grow and improve
What We Are Looking For
- 5+ years of experience in product design, with a focus on fintech or related fields
- Portfolio that showcases your ability to design complex, high-trust experiences
- Strong understanding of UX principles and human-centered design
- Experience working with AI and machine learning technologies
- Excellent communication and project management skills
- Ability to work collaboratively with cross-functional teams
- Strong design judgment and attention to detail
- Experience with design tools such as Figma, Sketch, or Adobe Creative Suite
- Bachelor's degree in Design, Human-Computer Interaction, or a related field
Nice to Have
- Experience working in a fintech company or related industry
- Knowledge of retirement planning and 401(k) markets
- Experience with data analysis and visualization tools
- Certification in UX design or a related field
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- 401(k) plan with company match
- Flexible PTO policy and paid holidays
- Remote work stipend and equipment budget
- Professional development budget and opportunities for growth
- Access to mental health resources and employee assistance programs
- Gusto's Total Rewards philosophy, which includes a range of benefits and perks to support employees' overall well-being
How to Stand Out
- Make sure your portfolio includes examples of complex, high-trust experiences you've designed, and be prepared to walk the interviewer through your design process and decisions.
- Familiarize yourself with Gusto's products and services, and be prepared to discuss how your skills and experience align with the company's mission and values.
- Practice your communication and project management skills, as these are critical for success in this role.
- Be prepared to discuss your experience working with AI and machine learning technologies, and how you've applied them in your design work.
- Don't be afraid to ask questions during the interview process, such as what a typical day looks like in this role, or what opportunities there are for growth and professional development.
- Consider reaching out to current or former Gusto employees to learn more about the company culture and what it's like to work there.
- Be prepared to negotiate your salary and benefits package, and make sure you have a clear understanding of the company's Total Rewards philosophy and how it applies to this role.
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