Staff Product Manager - Core Commerce Platform
WFA Digital Insight
As the remote job market continues to evolve, demand for skilled product managers in the tech industry has grown significantly, with a 25% increase in job postings over the past year. Twilio's commitment to remote-first work and innovative approach to communications makes this role particularly appealing. With the need for expertise in catalog management, subscriptions, and billing, candidates with a strong background in commerce domains and experience with GTM and Excel will be well-suited for this position. Before applying, candidates should be prepared to demonstrate their ability to architect robust financial systems and drive platform initiatives that provide customers with granular visibility into their usage.
Job Description
About the Role
The Staff Product Manager - Core Commerce Platform role at Twilio is a unique opportunity to lead the evolution of the company's commerce platform into a highly productized, extensible engine that powers Twilio's global revenue. As a key member of the team, you will be responsible for architecting a standardized platform-as-a-service that enables internal application teams to launch, price, and scale their products with zero friction. This platform is the source of truth for the entire quote-to-cash lifecycle, responsible for high-throughput metering, complex real-time rating, and the generation of clear, accurate invoices that reinforce customer trust.The successful candidate will be intensely curious and have a deep expertise in commerce domains, including catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance. They will be able to leverage this expertise to build robust, scalable financial systems and drive platform initiatives that provide customers with granular visibility into their usage.
What You Will Do
- Master commerce domains, including catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance
- Define the platform strategy for a 'commerce-as-a-service' model, developing primitives (metering, rating, and entitlement APIs) that enable internal teams to launch products with minimal bespoke engineering
- Enable internal tenants by designing self-service tools, SDKs, and documentation necessary for independent onboarding to the platform
- Own the 'event-to-invoice' data lifecycle, architecting systems that transform high-volume usage data into transparent invoices
- Ensure rating logic is perfectly mirrored in customer dashboards
- Productize compliance, partnering with Finance, Compliance, and Accounting to build automated revenue recognition and geography-aware tax hooks into the platform core
- Champion accuracy and trust, driving platform initiatives that provide customers with granular visibility into their usage
- Bridge cross-functional gaps, acting as the strategic link between Engineering, Finance, and GTM
- Integrate AI capabilities into the commerce platform, such as billing optimization, anomaly detection, rating logic, and automating internal administrative and reporting activities
What We Are Looking For
- 8+ years of experience in product management, with a focus on commerce platforms, billing systems, or related fields
- Deep expertise in commerce domains, including catalog management, subscriptions, billing, invoicing, revenue recognition, and tax compliance
- Experience with GTM and Excel, with the ability to leverage these tools to drive business decisions
- Strong technical skills, with the ability to communicate complex technical requirements to non-technical stakeholders
- Experience in building and managing high-performing teams, with a focus on collaboration and cross-functional leadership
- Strong analytical and problem-solving skills, with the ability to drive business decisions through data analysis
- Excellent communication and interpersonal skills, with the ability to build strong relationships with internal stakeholders and external partners
Nice to Have
- Experience with AI and machine learning, particularly in the context of commerce platforms and billing systems
- Knowledge of cloud-based technologies, such as AWS or Azure
- Experience with Agile development methodologies, such as Scrum or Kanban
- Certification in product management, such as CSPO or AIPMM
Benefits and Perks
- Competitive salary and equity package
- Comprehensive health, dental, and vision insurance
- Generous PTO and paid holidays
- Remote work stipend and home office setup allowance
- Professional development opportunities, including conference attendance and training programs
- Access to cutting-edge technologies and tools
- Collaborative and dynamic work environment with a team of experienced professionals
How to Stand Out
- Be prepared to demonstrate your expertise in commerce domains, including catalog management, subscriptions, and billing
- Highlight your experience with GTM and Excel, and how you have used these tools to drive business decisions
- Show a clear understanding of the quote-to-cash lifecycle and how you can architect systems to transform high-volume usage data into transparent invoices
- Emphasize your ability to communicate complex technical requirements to non-technical stakeholders and build strong relationships with internal stakeholders and external partners
- Be prepared to discuss your experience with AI and machine learning, particularly in the context of commerce platforms and billing systems
- Research Twilio's culture and values, and be prepared to discuss how you align with their remote-first work approach and commitment to innovation
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