Staff Product Manager - Data Platforms

About the Role

The role will involve working with a wide range of stakeholders, including customers, engineers, and other product managers, to develop a deep understanding of customer needs and preferences. The Staff Product Manager will need to be able to analyze complex data sets, identify trends and patterns, and develop hypotheses to drive product development and improvement.

Twilio is committed to a remote-first work environment, and this role will be working remotely as part of a distributed team. The company values diversity, equity, and inclusion, and is looking for candidates who share these values and are passionate about driving innovation and growth.

What You Will Do

• Become a subject matter expert on traffic logs and analytics use cases across customer segments
• Develop hypotheses and execute rigorous research around customer problems and deliver robust root cause analysis
• Use financial and engineering context to describe the total opportunity size and business impact of proposed product improvements
• Lead product requirements, program milestones, and launch planning, particularly when it comes to transitioning customers off old products and APIs
• Document ideas and research quickly for review and iteration from teams, supporting a remote-first environment
• Collaborate with adjacent product managers in the Channels Data team to connect and orchestrate data features across the domain
• Develop and maintain a deep understanding of customer needs and preferences, using data and feedback to drive product development
• Work closely with cross-functional teams, including engineering, sales, and marketing, to drive business growth and revenue
• Identify strategic opportunities for platform maturity and improved customer experiences, and develop plans to address these opportunities
• Develop and execute a channel data bulk egress strategy, using webhooks and other scaled data exhaust product recommendations

What We Are Looking For

• 5+ years of experience in product management, with a focus on data platforms and customer logs and analytics
• Proven ability to work backwards from customer needs, using rigorous problem definition and customer data to drive product decisions
• Strong understanding of how B2B and large enterprises operate, including sales cycles and organizational dynamics
• Technical skills: experience in APIs or platform products, including designing for reliability, scale, and developer usability
• Functional understanding of statistics, basic program management skills, strong written and verbal communication
• Ability to work in a remote-first environment, with a strong ability to communicate and collaborate with distributed teams
• Experience with data analysis and interpretation, with the ability to develop hypotheses and drive data-informed decision making
• Strong customer-centric mindset, with a focus on driving business growth through customer satisfaction and retention

Nice to Have

• Experience with cloud-based data platforms and tools, such as AWS or Google Cloud
• Knowledge of machine learning and artificial intelligence, and how these technologies can be applied to drive business growth
• Experience with agile development methodologies, and the ability to work in a fast-paced and dynamic environment
• Strong understanding of data security and compliance, and the ability to ensure that data platforms meet regulatory requirements

Benefits and Perks

• Competitive salary and equity package
• Comprehensive health, dental, and vision insurance
• 401(k) matching program
• Flexible PTO policy, with a minimum of 20 days per year
• Remote work stipend, to support remote work environments
• Access to cutting-edge technologies and tools, including data platforms and machine learning frameworks
• Opportunities for professional development and growth, including training and education programs

• Be prepared to demonstrate your ability to work backwards from customer needs, using data and feedback to drive product development
• Show a strong understanding of data platforms and customer logs and analytics, and how these can be used to drive business growth
• Highlight your experience with technical skills, such as APIs and platform products, and your ability to design for reliability, scale, and developer usability
• Emphasize your ability to work in a remote-first environment, with a strong ability to communicate and collaborate with distributed teams
• Be prepared to discuss your experience with data analysis and interpretation, and your ability to develop hypotheses and drive data-informed decision making
• Show a customer-centric mindset, with a focus on driving business growth through customer satisfaction and retention