Staff Product Manager - Risk Onboarding

About the Role

The day-to-day responsibilities of this role involve working closely with various teams to understand customer needs, develop product roadmaps, and prioritize features. You will be accountable for the outcomes of the Risk Onboarding team, ensuring that the products meet customer expectations and are aligned with Mercury's overall strategy. The ideal candidate will have a deep understanding of the fintech industry, experience in product management, and a strong ability to collaborate with cross-functional teams.

Mercury is committed to creating innovative and secure financial experiences for its customers. As a Staff Product Manager, you will be part of a team that is passionate about delivering exceptional products and services. The company values collaboration, innovation, and customer-centricity, making it an exciting place to work for professionals who share these values.

What You Will Do

• Define the vision and technical roadmap for Mercury's Risk Onboarding team, aligning it with the company's overall strategy and goals.
• Lead the transformation of onboarding systems into the new agentic world, ensuring that they are secure, efficient, and meet customer needs.
• Gain a deep understanding of current and potential customers' needs, using this insight to inform product development and strategy.
• Collaborate with designers and engineers to develop and articulate metrics, requirements, goals, and features for Risk Onboarding products.
• Prioritize and detail projects with designers and engineers, ensuring that they are aligned with customer needs and business objectives.
• Lead strong, collaborative partnerships within the team, with executives, and broadly within Mercury to ensure successful product delivery.
• Develop and maintain a deep understanding of the market and Mercury's products, using this knowledge to identify opportunities and challenges.
• Leverage data and research to inform decision-making, ensuring that products are data-driven and meet customer needs.
• Drive informed decision-making, using data and research to shape priorities, define success metrics, and validate product bets.
• Deliver high-impact experiences, partnering closely with design and engineering to build intuitive, high-quality products.

What We Are Looking For

• 10+ years of experience in product management, with a minimum of 5+ years spent delivering high-quality software products.
• Domain expertise in KYC/KYB/Identity, with a strong understanding of the fintech industry and its regulatory environment.
• Experience navigating and thriving in a highly regulated environment, with the ability to balance compliance with innovation.
• Ability to empathize with customers, deeply understanding user needs and translating insights into compelling product direction and value propositions.
• Strong ability to drive informed decision-making, using data and research to shape priorities, define success metrics, and validate product bets.
• Experience in delivering high-impact experiences, partnering closely with design and engineering to build intuitive, high-quality products.
• Ability to prioritize and execute with focus, defining clear requirements, making thoughtful tradeoffs, and leading complex cross-functional initiatives to successful delivery.
• Strong communication and collaboration skills, with the ability to align stakeholders, ensure strong collaboration, and uphold high standards of ownership and execution.

Nice to Have

• Experience working in a remote or distributed team environment, with the ability to collaborate effectively across different time zones and locations.
• Knowledge of agile development methodologies, with experience in applying these principles to drive product development and delivery.
• Familiarity with fintech products and services, with a strong understanding of the industry's trends, challenges, and opportunities.

Benefits and Perks

• Competitive salary and equity package, with a focus on recognizing and rewarding outstanding performance.
• Comprehensive benefits package, including health, dental, and vision insurance, as well as a 401(k) matching program.
• Flexible working hours and remote work options, allowing you to work from anywhere and maintain a healthy work-life balance.
• Professional development opportunities, including training, mentorship, and education assistance to help you grow in your career.
• Access to the latest technologies and tools, ensuring that you have the resources you need to deliver exceptional products and services.
• Recognition and reward programs, celebrating outstanding performance and contributions to the company's success.
• A dynamic and inclusive company culture, with a focus on collaboration, innovation, and customer-centricity.

• To stand out in your application, make sure to highlight your experience in product management, particularly in the fintech industry, and emphasize your ability to drive product strategy and development.
• Develop a strong understanding of Mercury's products and services, as well as the fintech industry's trends and challenges, to demonstrate your expertise and passion for the field.
• Be prepared to provide specific examples of your experience in leading cross-functional teams, driving product development, and delivering high-quality products that meet customer needs.
• Showcase your ability to communicate complex technical concepts in a clear and concise manner, both verbally and in writing, to demonstrate your collaboration and leadership skills.
• Consider creating a portfolio that showcases your accomplishments and experience in product management, highlighting your skills and expertise in the field.
• When negotiating salary, be sure to research the market rate for product managers in the fintech industry and be prepared to make a strong case for your worth based on your experience and qualifications.
• Be aware of the company culture and values, and be prepared to discuss how your own values and work style align with those of Mercury, to demonstrate your fit with the team and the company.