Staff Product Manager

About the Role

In this position, you will work closely with cross-functional teams, including engineering, design, and GTM, to drive product planning, execution, and delivery. Your ability to communicate effectively, both internally and externally, will be critical in obtaining buy-in for your product vision and strategy. With Twilio's commitment to a remote-first work environment, you will have the opportunity to collaborate with a diverse team of professionals from around the world.

The role of a Staff Product Manager at Twilio is multifaceted, requiring a blend of technical, business, and interpersonal skills. On a day-to-day basis, you will be analyzing market trends, customer needs, and product performance to inform your product decisions. You will also work closely with stakeholders to ensure that your products meet business objectives and customer expectations.

What You Will Do

• Collect and develop business requirements in collaboration with engineering teams to translate these into user stories.
• Partner with cross-functional stakeholders to drive product planning, design, execution, and delivery of product investments against defined success metrics.
• Develop, communicate, generate excitement for, and obtain buy-in of the product vision, strategy, and roadmap.
• Partner with GTM to launch products and enable sales and marketing teams to obtain product adoption and growth.
• Conduct regular data-driven business reviews that analyze product execution and revenue/market accomplishments.
• Collaborate with the design team to ensure that product UI/UX meets customer needs and is aligned with Twilio's brand and product strategy.
• Work closely with the engineering team to ensure that product requirements are properly implemented and meet the defined success metrics.
• Stay up-to-date with industry trends, competitor activity, and emerging technologies to identify opportunities for growth and innovation.
• Manage and prioritize product backlogs to ensure alignment with business objectives and customer needs.
• Develop and maintain a deep understanding of Twilio's products, services, and customer base to inform product decisions.

What We Are Looking For

• Minimum of 8 years of experience in product management in SaaS, IaaS, or PaaS, with a proven track record of leading successful product launches and driving product strategies.
• Strong analytical thinking skills, with the ability to use quantitative and qualitative data to make product decisions and drive towards measurable outcomes.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels and present effectively to internal and external stakeholders.
• Strong technical, analytical, and UI/UX design understanding, with the ability to dive deep while also keeping perspective on the overall product and business goals.
• Experience working in a remote-first environment, with a strong ability to self-manage and collaborate virtually.
• Familiarity with Agile development methodologies and experience with project management tools.
• Proficiency in tools such as Excel, SQL, and JIRA for data analysis and product management.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Nice to Have

• Experience with GTM strategies and product launch planning.
• Knowledge of telecommunications regulations and compliance standards.
• Familiarity with Twilio's products and services, or similar communication APIs.
• Experience working with global teams and understanding of international market trends.
• Certification in product management or a related field.

Benefits and Perks

• Competitive salary and benefits package, including health insurance, retirement savings, and more.
• Opportunity to work remotely from anywhere in Canada, with a stipend for remote work setup.
• Generous PTO policy, including vacation days, sick leave, and holidays.
• Access to professional development opportunities, including training, workshops, and conferences.
• Equity in a pioneering company that is shaping the future of communications.
• Flexible working hours and a culture that supports work-life balance.
• Opportunity to work with a diverse and global team of professionals.
• Recognition and reward programs for outstanding performance and contributions.

• Ensure you have a strong portfolio that showcases your product management experience, especially in SaaS, IaaS, or PaaS, highlighting successful product launches and strategies you've driven.
• Develop a deep understanding of Twilio's products and services, as well as the telecommunications industry, to stand out as a candidate.
• Prepare examples of how you've used data to inform product decisions and drive towards measurable outcomes, demonstrating your analytical skills.
• Practice presenting your product vision and strategy to various stakeholders, emphasizing your communication and interpersonal skills.
• Research Twilio's culture and values to understand how you can contribute to the company's mission and community, showing your enthusiasm for the role and the company.
• Don't hesitate to ask about the company's approach to remote work and how the team collaborates virtually during the interview process.
• Be ready to discuss your experience with GTM and Excel, providing specific examples of how you've utilized these tools in previous roles.