Staff Quantitative User Researcher

About the Role

The Firefox User Research team is dedicated to human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. As a Staff Quantitative User Researcher, you will champion user-centered decision-making, advocating for user needs and influencing leaders across functions.

Mozilla's commitment to open-source software and its non-profit mission make it an attractive employer for those who value making a positive impact. With a strong focus on shaping the next 25 years of technology, this role offers the opportunity to contribute to a company that is dedicated to making the internet better for people.

What You Will Do

• Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions.
• Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities.
• Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions.
• Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights.
• Help elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox.
• Develop and maintain a deep understanding of the competitive landscape, market trends, and user needs to inform product strategy and decision-making.
• Collaborate with data scientists and engineers to design and implement experiments, analyze results, and communicate findings to stakeholders.
• Provide actionable recommendations to product teams, based on research findings, to improve user experience and drive business growth.
• Stay up-to-date with the latest research methods and tools, applying this knowledge to continuously improve the research practice.

What We Are Looking For

• 7+ years of experience in a user, product, or market research setting or similar, with a strong focus on quantitative research.
• Extensive experience leading survey research across the product development lifecycle, using quantitative insights to measure and influence product and business decisions.
• Strong background in statistical analysis, data modeling, and data visualization.
• Experience working with cross-functional teams, including product, design, engineering, and marketing.
• Excellent communication and storytelling skills, with the ability to present complex research findings to non-technical stakeholders.
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and draw actionable insights.
• Experience with survey design, data collection, and data analysis tools, such as Qualtrics, SPSS, or R.

Nice to Have

• Experience working in an open-source software environment.
• Knowledge of programming languages, such as Python or JavaScript.
• Experience with data visualization tools, such as Tableau or Power BI.
• Certification in quantitative research methods, such as survey research or data analysis.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work on a high-impact project, shaping the next 25 years of technology.
• Collaborative and dynamic work environment, with a team of experienced researchers and professionals.
• Flexible work arrangements, including remote work options.
• Professional development opportunities, including training and conference attendance.
• Access to the latest research methods and tools, including survey design and data analysis software.
• Recognition and reward for outstanding performance, including bonuses and promotions.

• Develop a strong portfolio of quantitative research projects, showcasing your ability to drive product decisions with data insights.
• Highlight your experience working with cross-functional teams, including product, design, engineering, and marketing.
• Be prepared to discuss your approach to survey design, data collection, and data analysis, as well as your experience with statistical analysis and data visualization tools.
• Emphasize your ability to communicate complex research findings to non-technical stakeholders, and provide examples of your excellent storytelling skills.
• Research Mozilla's non-profit mission and open-source software environment, and be prepared to discuss how your values align with the company's mission.
• Be prepared to negotiate your salary, based on your experience and qualifications, and don't be afraid to ask about benefits and perks.