Staff Quantitative User Researcher

Design

WFA Digital Insight

As the demand for user experience specialists continues to grow, with a 25% increase in remote UX research roles in the past year, Mozilla's Staff Quantitative User Researcher position stands out. With over 225 million monthly users, Mozilla's commitment to making the internet better for people is a compelling mission. This role requires a unique blend of quantitative research skills and business acumen, with 7+ years of experience. Candidates should be prepared to champion user-centered decision-making and influence product strategy. Before applying, consider how your skills align with Mozilla's mission and the growing importance of remote work in the tech industry.

Job Description

About the Role

The Staff Quantitative User Researcher role at Mozilla is a unique opportunity to lead strategic and tactical quantitative studies, working closely with cross-functional teams to drive decision-making. As a key member of the Firefox User Research team, you will apply quantitative methods to understand users' experiences, needs, and behaviors at scale. This role is critical in shaping the next 25 years of technology and helping to reclaim an internet built for people, not companies.

The Firefox User Research team is committed to human-centered exploration of complex problems, using evidence, data, and insight to drive decision-making. As a Staff Quantitative User Researcher, you will be responsible for owning strategic, end-to-end quantitative research initiatives and partnering with product managers, designers, engineers, data scientists, and fellow researchers.

Mozilla's commitment to making the internet better for people is a compelling mission, and this role is a key part of that effort. With a focus on diversity, equity, and inclusion, Mozilla is dedicated to creating a work environment that is welcoming and inclusive to all.

What You Will Do

Own strategic, end-to-end quantitative research initiatives from scoping business needs and designing surveys to synthesizing data and communicating actionable recommendations to influence product decisions.
Partner cross-functionally at a strategic level with product, design, engineering, data science, and marketing to develop a research roadmap, identify high-impact research opportunities, and align insights to business priorities.
Champion user-centered decision-making by embedding quantitative research into product strategy, advocating for user needs, and influencing leaders across functions.
Analyze and translate complex data sources (e.g., surveys, behavioral data, and market intelligence) to build cohesive, evidence-based perspectives on user experience and audience insights.
Help elevate the quantitative research practice by mentoring peers, refining methods and tools, and scaling approaches that increase the visibility and impact of user insights across Firefox.
Collaborate with the research team to develop and maintain a comprehensive understanding of Firefox users and their needs.
Stay up-to-date with industry trends and emerging research methods, applying this knowledge to improve the research practice.
Communicate research findings and recommendations to both technical and non-technical stakeholders.
Develop and maintain relationships with external research partners and vendors.

What We Are Looking For

7+ years of experience in quantitative user research, with a focus on product development and decision-making.
Strong understanding of quantitative research methods, including survey design, data analysis, and statistical modeling.
Experience working with large datasets and complex data sources.
Strong communication and collaboration skills, with the ability to work with cross-functional teams.
Ability to champion user-centered decision-making and influence product strategy.
Experience with data analysis tools such as R, Python, or SQL.
Strong understanding of user experience principles and human-centered design.
Experience working in a remote or distributed team environment.
Commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive work environment.

Nice to Have

Experience working with cloud-based data platforms such as AWS or Google Cloud.
Familiarity with machine learning algorithms and natural language processing techniques.
Experience with data visualization tools such as Tableau or Power BI.
Knowledge of HTML, CSS, and JavaScript.

Benefits and Perks

Competitive salary and benefits package.
Opportunity to work on a high-impact project with a dedicated team.
Flexible working hours and remote work options.
Professional development opportunities, including training and conference attendance.
Access to the latest tools and technologies.
Comprehensive health insurance and retirement plan.
Generous paid time off and holidays.
Employee resource groups and diversity initiatives.

How to Stand Out

Tip: Be prepared to discuss your experience with quantitative research methods and how you have applied them in previous roles.
When applying, make sure to highlight your ability to communicate complex research findings to both technical and non-technical stakeholders.
To stand out, consider including examples of how you have championed user-centered decision-making and influenced product strategy in your previous roles.
Familiarize yourself with Mozilla's mission and values, and be prepared to discuss how your skills and experience align with them.
Be prepared to discuss your experience working with large datasets and complex data sources, and how you have handled challenges in these areas.
Tip: Consider creating a portfolio of your research work, including case studies and examples of your findings and recommendations.

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