Staff Salesforce Architect (Agent and Channel Experience)
Sales
SalesforceExcel
WFA Digital Insight
As demand for cloud-based customer relationship management experts surges, Affirm's quest for a skilled Salesforce Architect signals a strategic push into personalized consumer finance. With Salesforce expertise in high demand, Affirm is poised to revolutionize the credit landscape. Candidates should be prepared to showcase technical prowess and business acumen.
Job Description
About the Role
Affirm is seeking a Staff Salesforce Architect to join its Business Systems team, driving the transformation of the company's service agent experience through technical solutions. The ideal candidate will collaborate with multiple stakeholders, including Business Systems, Engineering, Product, and Operations, to deliver high-impact projects that align with company goals.Responsibilities
- Own and optimize Salesforce as the primary CRM, meeting business needs across Servicing, Operations, Compliance, and Customer Success.
- Hold a high technical bar for work and team's tactical changes, partnering with the Systems Manager to influence technical strategy.
Requirements
- Strong Salesforce and Excel skills are required.
- Ability to work efficiently in a constantly evolving environment and continuously grow technical and soft skills.
How to Stand Out
- Ensure your resume highlights Salesforce certification and experience, as well as proficiency in Excel.
- Prepare to discuss your approach to optimizing CRM systems for business growth.
- Showcase your ability to collaborate with cross-functional teams.
- Be ready to provide examples of high-impact projects you've led from inception to completion.
- Consider preparing questions about Affirm's technical strategy and how you can contribute to it.
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