Staff Site Reliability Engineer, Production Engineering

About the Role

Day-to-day, the Staff Site Reliability Engineer will work closely with cross-functional teams, including Engineering, Product, and leadership, to raise the bar for reliability and guide long-term platform investments. This is a strategic role that requires strong technical expertise, excellent communication skills, and the ability to drive change across the organization.

What You Will Do

• Define and evolve Dropbox's company-wide technical reliability strategy to support the changing engineering environment created by AI-assisted and agentic software development.
• Set multi-year reliability goals, standards, and roadmaps across observability, debugging, incident management, service health, and operational readiness.
• Lead cross-team initiatives that reduce reliability risk as software delivery velocity, pull request volume, service complexity, and incident volume increase.
• Partner with engineering leaders and platform teams to improve monitoring, alerting, debugging, SLOs, SLAs, and incident response systems at company scale.
• Identify emerging reliability trends and technologies and assess their potential impact on Dropbox's systems and services.
• Develop and maintain a deep understanding of Dropbox's systems, services, and technology stack.
• Collaborate with engineers to design and implement reliable systems and services.
• Participate in on-call rotations to ensure 24/7 coverage of Dropbox's systems and services.
• Analyze and resolve complex technical issues, including those related to system reliability and performance.
• Develop and maintain technical documentation to support knowledge sharing and collaboration across teams.

What We Are Looking For

• Strong technical skills, with a deep understanding of software development, system design, and reliability engineering principles.
• Experience with cloud-based systems and services, including those related to monitoring, alerting, and incident management.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Strong problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• Experience with programming languages such as Python, Java, or C++.
• Familiarity with Agile development methodologies and version control systems such as Git.
• Strong understanding of system reliability and performance, including metrics such as uptime, latency, and throughput.
• Experience with incident management and response, including the development of playbooks and runbooks.
• Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop insights.

Nice to Have

• Experience with AI-assisted and agentic software development, including the use of machine learning and automation technologies.
• Familiarity with DevOps practices and tools, including those related to continuous integration and delivery.
• Experience with cloud-based platforms such as AWS or Azure.
• Strong understanding of security principles and practices, including those related to system hardening and vulnerability management.
• Experience with technical leadership, including the development of technical roadmaps and strategic plans.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a talented team of engineers and technicians.
• Collaborative and dynamic work environment.
• Flexible working hours and remote work options.
• Professional development opportunities, including training and education programs.
• Access to cutting-edge technologies and tools.
• Recognition and reward programs, including bonuses and stock options.
• Comprehensive health and wellness programs, including medical, dental, and vision coverage.

• Develop a strong understanding of system reliability and performance, including metrics such as uptime, latency, and throughput.
• Familiarize yourself with cloud-based systems and services, including those related to monitoring, alerting, and incident management.
• Highlight your problem-solving skills, including your ability to analyze complex technical issues and develop effective solutions.
• Showcase your experience with programming languages such as Python, Java, or C++, and your familiarity with Agile development methodologies and version control systems such as Git.
• Be prepared to discuss your experience with incident management and response, including the development of playbooks and runbooks.
• Emphasize your ability to work effectively with cross-functional teams, including your excellent communication and collaboration skills.
• Prepare to discuss your understanding of AI-assisted and agentic software development, including the use of machine learning and automation technologies.