Staff Software Engineer (L4)

## About the Role As a Staff Software Engineer at Twilio, you will be part of the Segment team, responsible for building and scaling systems that process hundreds of thousands of data points per second. This role entails designing, operating, and maintaining complex distributed systems, ensuring reliability, performance, and cost-efficiency while querying petabytes of data for the customer data platform (CDP). You will be working closely with engineering and product leads, as well as teams across Twilio Segment, to support the reliability and security of the platform.

The day-to-day responsibilities of this role will involve leading the development of high-scale ingestion and data processing systems, collaborating with cross-functional teams, and mentoring other engineers on technical architecture and design. You will also be responsible for building and optimizing globally available and highly scalable distributed systems, ensuring that they are reliable, performant, and secure.

Twilio's remote-first work culture and strong emphasis on connection and global inclusion mean that you will be part of a vibrant team with diverse experiences, making a global impact each day. As a Staff Software Engineer, you will have the opportunity to work on challenging problems, develop new skills, and contribute to the growth and success of the company.

## What You Will Do - Design and deliver robust, high-scale routing experiences for the Data platform/pipelines team - Ship features that opt for high availability and throughput with eventual consistency - Collaborate with engineering and product leads, as well as teams across Twilio Segment - Support the reliability and security of the platform - Build and optimize globally available and highly scalable distributed systems - Act as a team Tech Lead as needed - Mentor other engineers on the team in technical architecture and design - Partner with application teams to deliver end-to-end customer success - Participate in the design and implementation of new features and technologies

## What We Are Looking For - Bachelor’s or Master’s degree in Computer Science, Engineering, or related field - Hands-on experience with high-scale messaging/streaming systems and processing engines - 8+ years of experience writing production-grade code in a modern programming language - Strong theoretical fundamentals and hands-on experience designing and implementing highly available and performant fault-tolerant distributed systems - Experience programming in one or more of the following: Go, Java, Scala, or similar languages - Well-versed in concurrent programming, along with a solid grasp of Linux systems and networking concepts - Experience operating large-scale, distributed systems on top of cloud infrastructure such as Amazon Web Services (AWS) or Google Cloud Platform (GCP)

## Nice to Have - Experience with Artificial Intelligence (AI) and machine learning (ML) technologies - Knowledge of data processing and storage systems, such as Apache Kafka, Apache Cassandra, or similar technologies - Experience with containerization technologies, such as Docker, and orchestration tools, such as Kubernetes

## Benefits and Perks - Competitive salary and benefits package - Opportunity to work on challenging and impactful projects - Collaborative and dynamic work environment - Professional development and growth opportunities - Flexible working hours and remote work options - Access to the latest technologies and tools - Comprehensive health insurance and wellness programs - Generous paid time off and holiday policy

- Make sure to highlight your experience with high-scale messaging/streaming systems and processing engines in your resume and cover letter.

• Be prepared to discuss your approach to designing and implementing fault-tolerant distributed systems during the interview process.
• Showcase your ability to collaborate with cross-functional teams and mentor other engineers on technical architecture and design.
• Familiarize yourself with Twilio's products and services, and be prepared to discuss how you can contribute to the company's mission and goals.
• Consider creating a personal project or contributing to open-source projects to demonstrate your skills and passion for software engineering.
• Don't be afraid to ask questions during the interview process, and be prepared to discuss your career goals and expectations.
• Research the company culture and values, and be prepared to discuss how you align with them.