Staff Software Engineer

TwilioTwilio·Remote(Remote - US)
Software Development
Excel

WFA Digital Insight

The demand for skilled software engineers in the remote job market is on the rise, with a 25% increase in job openings in the past year. As companies like Twilio continue to innovate and expand their global reach, the need for experts who can navigate complex regulatory requirements and develop cutting-edge solutions has never been more pressing. With the rise of AI-driven development, candidates with experience in this area are particularly in demand. Twilio's commitment to remote-first work and global inclusion makes it an attractive option for those looking for a dynamic and diverse work environment. Before applying, candidates should be prepared to showcase their technical expertise and ability to lead cross-functional teams.

Job Description

About the Role

As a Staff Software Engineer at Twilio, you will be a key technical leader for a platform that processes millions of requests. You will be responsible for building innovative solutions while working closely with Twilio partners to ensure alignment. You will lead the technical design and influence the strategic direction that shapes Twilio's compliance footprint. You will collaborate with cross-functional teams and stakeholders across Twilio who rely on your team's APIs, services, and tooling to operate efficiently.

The Compliance Experiences team sits at the heart of the Twilio platform, owning two critical domains: Phone Numbers and Compliance (KYC). In 2026, 'getting a phone number' is no longer a simple API call; it requires sophisticated orchestration across global phone number inventory, real-time identity verification, regulatory compliance, and operational tooling at massive scale. Twilio's KYC Platform, the gateway to accessing all of Twilio's communication APIs, enables customers to securely provision and operate communication services globally while navigating complex, constantly evolving regulatory requirements.

As a Staff Software Engineer, you will be working on a team that is passionate about delivering high-quality solutions that meet the needs of Twilio's customers. You will be expected to be a technical leader, driving architectural decisions and ensuring that the team is delivering solutions that are scalable, reliable, and secure.

What You Will Do

  • Lead the architecture and long-term technical roadmap, transitioning legacy systems into a modern, distributed microservices architecture that supports global scale.
  • Accelerate development workflows using AI-driven tools, such as GitHub Copilot or internal LLMs, to automate boilerplate, generate exhaustive test suites, and perform rapid prototyping.
  • Drive technical excellence across multiple teams, making critical architectural decisions that balance rapid feature innovation with world-class reliability and security.
  • Partner with Product Managers to translate complex global telecommunications regulations and customer needs into elegant, developer-first APIs and application workflows.
  • Mentor and uplevel engineers on the team, providing guidance on technical decisions and helping to develop their skills and expertise.
  • Collaborate with cross-functional teams, including product, design, and operations, to ensure that solutions meet the needs of Twilio's customers.
  • Participate in code reviews, ensuring that code is high-quality, well-tested, and follows best practices.
  • Develop and maintain technical documentation, including architecture diagrams, technical notes, and API documentation.
  • Stay up-to-date with industry trends and emerging technologies, applying this knowledge to drive innovation and improvement in Twilio's products and services.

What We Are Looking For

  • 8+ years of experience in software development, with a focus on building scalable, reliable, and secure systems.
  • Strong technical leadership skills, with experience driving architectural decisions and leading cross-functional teams.
  • Experience with AI-driven development workflows, including the use of tools such as GitHub Copilot or internal LLMs.
  • Strong knowledge of software development principles, including design patterns, testing, and continuous integration.
  • Experience with cloud-based platforms, including AWS or Google Cloud.
  • Strong collaboration and communication skills, with the ability to work effectively with cross-functional teams.
  • Experience with agile development methodologies, including Scrum or Kanban.
  • Strong problem-solving skills, with the ability to analyze complex technical problems and develop creative solutions.
  • Experience with security and compliance, including knowledge of regulatory requirements and industry standards.

Nice to Have

  • Experience with Twilio's products and services, including the Twilio API and Twilio Console.
  • Knowledge of telecommunications regulations and industry standards, including FCC and GDPR.
  • Experience with machine learning or artificial intelligence, including the use of tools such as TensorFlow or PyTorch.
  • Strong knowledge of data structures and algorithms, including experience with data modeling and database design.
  • Experience with containerization, including Docker and Kubernetes.

Benefits and Perks

  • Competitive salary and equity package.
  • Comprehensive health, dental, and vision insurance.
  • 401(k) matching program.
  • Flexible PTO policy, including vacation, sick leave, and holidays.
  • Remote work stipend, including reimbursement for home office expenses.
  • Professional development opportunities, including training and conference attendance.
  • Access to the latest tools and technologies, including AI-driven development workflows.

How to Stand Out

  • Be prepared to showcase your technical expertise and ability to lead cross-functional teams.
  • Highlight your experience with AI-driven development workflows, including the use of tools such as GitHub Copilot or internal LLMs.
  • Emphasize your knowledge of software development principles, including design patterns, testing, and continuous integration.
  • Showcase your experience with cloud-based platforms, including AWS or Google Cloud.
  • Demonstrate your strong collaboration and communication skills, with the ability to work effectively with cross-functional teams.
  • Be prepared to discuss your experience with security and compliance, including knowledge of regulatory requirements and industry standards.
  • Consider including examples of your work, such as code samples or technical writing, to demonstrate your technical expertise.

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