Staff Solutions Architect, Contract LifeCycle Management

About the Role

As a key member of the GTM Solution Architecture and Design team, the Staff Solutions Architect will work closely with various stakeholders, including Sales Operations, GTMA Systems, GTMA Product, Twilio Engineering, and Integration Engineering teams. The goal is to architect solutions that enhance Quote-to-Cash workflows, leveraging Salesforce and adjacent technologies.

The successful candidate will be part of a vibrant, remote-first team that values diversity, inclusion, and connection. Twilio's commitment to remote work and its strong culture mean that location is not a barrier to being part of a dynamic team that makes a global impact.

What You Will Do

• Collaborate with product managers, engineers, and program managers to design and manage solutions within Salesforce and other technologies for the Contract Lifecycle Management team.
• Develop and maintain a holistic view of CRM-based processes and user personas to ensure project compatibility with upstream and downstream systems and processes.
• Communicate regularly with a diverse group of stakeholders, tailoring your approach to their priorities and levels of technical acumen.
• Lead projects end-to-end to improve the tracking and management of CPQ/CLM products, partnering with the product owner and product manager.
• Work with Product Managers to architect and implement solutions within Salesforce, including automating processes using Lightning Components, Apex, and Flow, focusing on scalability, system health, and end-user experience.
• Translate business requirements into technical solutions, considering the diverse priorities and technical backgrounds of stakeholders.
• Provide ongoing roadmap design and ownership in combination with the product owner and product manager.
• Advocate for technology best practices and represent technology stakeholders.
• Engage in continuous learning to stay updated with the latest trends and technologies in Salesforce and GTM ecosystems.

What We Are Looking For

• Minimum 8 years of experience in solution architecture, with a focus on Salesforce and GTM ecosystems.
• Proven track record of designing and implementing scalable, efficient solutions in Salesforce.
• Strong understanding of business processes and the ability to map them into technical solutions.
• Excellent communication and project management skills, with the ability to lead projects end-to-end.
• Experience with Quote-to-Cash workflows and Contract Lifecycle Management.
• Knowledge of GTM technology operations and the ability to drive operational excellence.
• Familiarity with integration patterns, data mapping, and user journey mapping.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
• Strong analytical and problem-solving skills, with attention to detail.

Nice to Have

• Experience with Artificial Intelligence (AI) and its applications in contract lifecycle management.
• Knowledge of Zuora and MDM systems.
• Certification in Salesforce architecture or a related field.
• Experience working in a remote-first company and managing remote teams.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a pioneer in the communications industry.
• Collaborative, dynamic work environment that values diversity and inclusion.
• Flexible, remote-first work arrangement with the opportunity to work from anywhere.
• Professional development opportunities, including training and certification in Salesforce and other technologies.
• Access to cutting-edge technologies and the chance to innovate and make a significant impact.
• Comprehensive health insurance and wellness programs.
• Generous PTO policy and holidays.

• Ensure your resume and cover letter highlight your experience with Salesforce, GTM ecosystems, and contract lifecycle management.
• Prepare to discuss specific examples of solutions you've designed and implemented in previous roles, focusing on scalability, efficiency, and user experience.
• Familiarize yourself with Twilio's products and services to understand how your role contributes to the company's mission.
• Be ready to demonstrate your knowledge of business processes and how you've mapped them into technical solutions in the past.
• Show enthusiasm for continuous learning and adapting to new technologies, especially in the context of remote work and virtual collaboration.
• Consider creating a portfolio that showcases your technical skills, particularly in Salesforce and GTM ecosystems, to stand out as a candidate.
• During salary negotiations, emphasize your unique blend of technical and business acumen, and highlight the value you can bring to the company's growth and innovation.