Staff Solutions Architect, Contract LifeCycle Management
WFA Digital Insight
The demand for skilled Solutions Architects in the contract lifecycle management space has surged, with companies like Twilio at the forefront. As remote work continues to redefine the job market, professionals with expertise in GTM, Salesforce, and Excel are highly sought after. With the global communications industry expected to reach new heights, this role presents an exciting opportunity for those who can drive operational excellence and scalable governance. Before applying, candidates should be aware of the evolving landscape of Quote-to-Cash workflows and how their skills can contribute to Twilio's innovative solutions.
Job Description
About the Role
The Staff Solutions Architect role at Twilio is a critical position that sits at the intersection of solution architecture, user journey mapping, data mapping, integration patterns, and Salesforce platform administration. As a key member of the GTM Solution Architecture and Design team, you will be responsible for building future-proof next-generation Q2C platforms and managing solution design for the GTMA Contract Lifecycle team. Your expertise will be crucial in driving operational excellence, scalable governance, system analysis, platform health, and compliance readiness across Quote-to-Cash workflows.The ideal candidate combines strong business process expertise with technical depth in Salesforce and enterprise GTM ecosystems. You will partner closely with various teams, including Sales Operations, GTMA Systems, GTMA Product, Twilio Engineering, Integration Engineering, Zuora, and MDM teams. Your ability to communicate effectively with a diverse group of stakeholders will be essential in this role.
As a remote-first company, Twilio offers a unique work environment that fosters connection, inclusion, and global collaboration. You will be part of a vibrant team with diverse experiences, making a global impact every day.
What You Will Do
- Collaborate with product managers, engineers, and program managers to architect and manage solutions within Salesforce and adjacent technologies for the Contract Lifecycle Management team.
- Develop and maintain a holistic view of CRM-based processes and user personas to ensure compatibility with upstream and downstream systems and processes.
- Communicate regularly with a diverse group of stakeholders, including those with varying levels of technical acumen.
- Lead projects end-to-end to improve the way Go-To-Market and internal teams track and manage CPQ/CLM products, in partnership with the product owner and product manager.
- Work with Product Managers to architect and implement solutions within Salesforce, including architecting automation and system behavior using Lightning Components, Apex, and Flow.
- Ensure scalability, system health, and end-user personas/experience in all solutions.
- Translate business requirements into technical solutions, considering varying priorities and levels of technical acumen among stakeholders.
- Provide ongoing roadmap design and ownership in combination with the product owner and product manager.
- Advocate for technology best practices and represent technology stakeholders.
What We Are Looking For
- 10+ years of extensive experience with Salesforce and Order-to-Cash implementations.
- 5+ years of experience designing and implementing large-scale automation within a CLM and e-signature tool (preferably Conga + DocuSign) inside the Salesforce ecosystem.
- Advanced knowledge of Salesforce declarative automation, Conga X-Author, document templates, and DocuSign APIs.
- Strong communication and documentation skills, with the ability to capture and convey complex information effectively.
- Experience working in a remote-first environment, with a strong ability to collaborate and communicate with distributed teams.
- Strong business process expertise, combined with technical depth in Salesforce and enterprise GTM ecosystems.
- Ability to drive operational excellence, scalable governance, system analysis, platform health, and compliance readiness across Quote-to-Cash workflows.
Nice to Have
- Experience with Agile development methodologies and version control systems like Git.
- Knowledge of data analytics and visualization tools, such as Tableau or Power BI.
- Certification in Salesforce Administration or Development.
- Experience working in the communications or technology industry.
Benefits and Perks
- Competitive compensation package.
- Opportunity to work with a vibrant, remote-first company that values diversity and inclusion.
- Collaborative and dynamic work environment that fosters connection and global impact.
- Professional development opportunities, including training and education programs.
- Access to the latest technologies and tools, including Salesforce and adjacent technologies.
- Flexible work arrangements, including remote work options and flexible hours.
How to Stand Out
- Develop a strong understanding of Salesforce and its ecosystem, including Conga and DocuSign, to stand out in this role.
- Showcase your ability to communicate complex technical information to non-technical stakeholders.
- Highlight your experience working in a remote-first environment and collaborating with distributed teams.
- Prepare to discuss your approach to driving operational excellence and scalable governance in Quote-to-Cash workflows.
- Be ready to provide examples of your experience with Agile development methodologies and version control systems like Git.
- Consider obtaining certification in Salesforce Administration or Development to demonstrate your expertise.
- Research Twilio's culture and values to understand how your skills and experience align with the company's mission and vision.
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