Staff Solutions Engineer
WFA Digital Insight
The demand for skilled solutions engineers has surged in recent years, with a 25% increase in job openings for professionals with expertise in API management and cloud computing. As companies like Kong continue to drive innovation in the tech space, the need for talented individuals who can bridge the gap between technical and business stakeholders has become more pressing. With the rise of remote work, professionals with strong digital skills are now more in demand than ever. Kong, a leading developer of API and AI connectivity technologies, is at the forefront of this trend, and this role offers a unique opportunity to be part of a team that's shaping the future of technology. Before applying, candidates should be aware that this role requires a strong foundation in open-source technology, API management, and cloud computing, as well as excellent presentation and communication skills.
Job Description
About the Role
As a Staff Solutions Engineer at Kong, you will play a critical role in driving the company's continued growth and success. You will be part of the Sales organization, working closely with the Account Executive team to lead the technical sale cycle with both new and existing customers. This is a position that supports Enterprise & Strategic accounts within the French region, and you will be responsible for aligning with the sales team to drive new business while learning and evangelizing Kong's cutting-edge technology.The role is ideal for someone who is motivated by the opportunity to drive new business while working with cutting-edge technology. You will have the chance to work with a range of customers, from small startups to large enterprises, and help them understand the value of Kong's API Management & Connectivity solutions. You will also have the opportunity to work with a range of technologies, including open-source software, cloud computing, and API management.
Kong is a company that values innovation and collaboration, and this role is no exception. You will be working closely with a range of teams, including sales, marketing, and engineering, to drive new business and deliver exceptional customer experiences. If you are someone who is passionate about technology, sales, and customer success, then this could be the perfect role for you.
What You Will Do
- Support field sales in helping customers understand the value of Kong's API Management & Connectivity solutions
- Grow trusted client relationships throughout the entire sales lifecycle, from initial discovery to production
- Support proof-of-concepts throughout the entire evaluation process
- Onboard and train new customers, and establish revenue potential with existing customers
- Coordinate with support, product, and engineering teams to prioritize customer needs and ensure 100% satisfaction
- Create technical documentation for DevOps, implementations, and services engagements
- Participate in creative lead-generating activities, such as creating blog posts, leading webinars, and working industry events
- Collaborate with the sales team to develop and execute account plans
- Stay up-to-date with industry trends and emerging technologies, and apply this knowledge to drive sales and customer success
What We Are Looking For
- 7+ years of pre-sales Solution Engineering or relevant experience at a SaaS, open-source, or Enterprise Software company
- Experience working with open-source technology
- Foundational knowledge of API Management & Integration, cloud computing trends, and open-source business models
- Confident ability to present and lead discussions with C-level executives, product managers, and engineers
- Enthusiasm for working in a high-profile, fast-paced startup culture
- Strong understanding of customer needs and ability to drive sales and revenue growth
- Experience working with a range of technologies, including API gateways, service meshes, and cloud computing platforms
Nice to Have
- Previous experience with API Gateway or Service Mesh
- Experience with Docker or Kubernetes
- Strong knowledge of NGINX, HTTP, AWS, Postgres, and/or Cassandra
- Fluency working on Linux OSes
- Familiarity with DevOps and CD/CI pipeline
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a range of cutting-edge technologies
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Flexible working hours and remote work options
- Access to a range of training and development programs
- Opportunity to work with a talented and experienced team
How to Stand Out
- Make sure you have a strong understanding of API management and cloud computing, as well as experience working with open-source technology.
- Develop a portfolio that showcases your technical skills and experience, including any relevant certifications or training programs.
- Practice your presentation and communication skills, as you will be working closely with customers and sales teams.
- Be prepared to talk about your experience working in a fast-paced startup culture, and how you handle stress and pressure.
- Research Kong and the company's products and services, and be prepared to ask informed questions during the interview process.
- Consider taking courses or attending webinars to improve your knowledge of industry trends and emerging technologies.
- Be prepared to provide specific examples of your experience driving sales and revenue growth, and how you have worked with customers to understand their needs and deliver exceptional customer experiences.
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