Staff UX Researcher
WFA Digital Insight
The demand for UX researchers with expertise in digital skills has surged, with 45% of companies now prioritizing user experience as a key differentiator. As the remote job market continues to evolve, skilled professionals like UX researchers are in high demand. With its mission to scale intelligence, Cohere offers a unique opportunity for researchers to shape the future of AI. Candidates should be prepared to bring their expertise in research infrastructure, systems thinking, and cross-functional partnership to drive impact. Before applying, consider how your skills align with Cohere's goals and what you can bring to the table to drive user-centric product development.
Job Description
About the Role
As a Staff UX Researcher at Cohere, you will play a pivotal role in shaping the user experience of AI-powered products. Your primary responsibility will be to establish a robust research practice that empowers teams to drive evidence-based decision-making. You will work closely with designers, product managers, and engineers to integrate user research into the product development lifecycle. The role entails leading complex research initiatives, designing and operationalizing research infrastructure, and supporting cross-functional teams in their research endeavors.The North team at Cohere is committed to delivering intuitive and usable product experiences, and your contributions will directly influence the success of these efforts. You will have the opportunity to work on cutting-edge AI products, collaborate with talented professionals, and drive the growth of the research practice. Your expertise in UX research, systems thinking, and communication will be essential in driving impact and delivering value to users.
What You Will Do
- Design and operationalize research systems, frameworks, and infrastructure to support the organization
- Lead complex research initiatives, from scoping to synthesizing findings and presenting recommendations
- Support cross-functional teams in their research endeavors through consultation and guidance
- Empower the FDE team with UX research tools and tactics for capturing structured feedback
- Collaborate with product managers to define measurable hypotheses and analyze analytics
- Develop and maintain research repositories, templates, and processes
- Facilitate research sessions, including participant recruitment and data collection
- Synthesize research findings into clear, actionable recommendations
- Present research insights to technical and non-technical stakeholders
- Contribute to the development of research-driven product roadmaps
- Stay up-to-date with industry trends and emerging methodologies in UX research
What We Are Looking For
- 7+ years of experience in UX research, with a strong track record of driving product decisions
- Expertise in establishing research infrastructure, including repositories, templates, and processes
- Strong systems thinking, with the ability to force multiply impact across the organization
- Excellent communication and synthesis skills, with the ability to present complex research insights to diverse audiences
- Experience working with cross-functional teams, including designers, product managers, and engineers
- Strong understanding of qualitative and quantitative research methods
- Ability to work in a fast-paced environment and prioritize multiple projects
- Experience with research tools and software, such as usability testing platforms and survey tools
- Strong analytical and problem-solving skills
Nice to Have
- Experience working with AI-powered products or in the tech industry
- Knowledge of front-end development principles and design systems
- Familiarity with agile product development methodologies
- Experience with data analysis and statistical software, such as R or Python
- Certification in UX research or a related field
Benefits and Perks
- Opportunity to work on cutting-edge AI products and drive user-centric design
- Collaborative and dynamic work environment with a talented team
- Professional development opportunities, including training and conference attendance
- Flexible remote work arrangements and stipend
- Comprehensive health benefits and paid time off
- Equity and bonus structure
- Access to the latest research tools and software
- Recognition and reward for outstanding performance
How to Stand Out
- Develop a strong portfolio showcasing your UX research expertise, including case studies and research reports
- Familiarize yourself with Cohere's products and mission, and be prepared to discuss how your skills align with their goals
- Practice presenting complex research insights to diverse audiences, including technical and non-technical stakeholders
- Highlight your experience with research infrastructure, systems thinking, and cross-functional partnership in your application materials
- Prepare to discuss your approach to research-driven product development and how you drive impact in your current role
- Be prepared to provide specific examples of your research experience, including methodologies, tools, and software used
- Research Cohere's company culture and values, and be prepared to discuss how you can contribute to and thrive in their environment
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