Store Manager
WFA Digital Insight
The demand for skilled store managers in the automotive industry grew 21% in 2025, driven by the need for seamless customer experiences and efficient operations. As the remote job market expands, roles like this one at Pep Boys stand out for their blend of digital skills and traditional management expertise. With the industry projected to continue its growth trajectory, candidates with a strong background in team leadership, customer service, and sales strategy are in high demand. Before applying, consider how your skills align with the evolving landscape of automotive retail and what you can bring to a company like Pep Boys, which prioritizes innovation and customer satisfaction.
Job Description
About the Role
The Store Manager position at Pep Boys is a critical role that oversees the day-to-day operations of a store, ensuring that sales goals are met across service labor, parts, and fleet business. This role is integral to providing superior customer service and maintaining a productive shop environment. The Store Manager leads by example, inspiring their team to achieve high standards of customer care and operational efficiency.As a key member of the store's leadership team, the Store Manager is responsible for recruiting, hiring, developing, and providing direction to service selling and back shop teams. This position requires strong leadership skills, the ability to work independently, and a passion for delivering exceptional customer experiences.
The automotive industry is evolving, with a growing emphasis on digital skills and the ability to adapt to new technologies and trends. As such, the ideal candidate will have a strong understanding of how to leverage digital tools to enhance customer engagement and drive sales.
What You Will Do
- Maintain overall responsibility for achieving sales goals across service labor, parts, and fleet business
- Provide inspirational leadership and direction to service selling and back shop teams
- Recruit, hire, develop, and manage a team of associates
- Train and coach service selling associates on customer care processes and store systems
- Ensure the execution of customer service standards and customer satisfaction programs
- Monitor shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety
- Partner with the Fleet business team to maintain and build Fleet service customer relationships
- Advise associates, technicians, and customers on tires, parts, and service programs
- Effectively communicate with all store associates, managers, and customers
- Manage the overall day-to-day operations of the back shop
- Ensure the equitable resolution of customer complaints
What We Are Looking For
- High school diploma or equivalent required
- One year of experience in an automotive service environment
- Completion of a two-year college, technical program, or one to three years of service industry experience
- Minimum of one year supervisory experience
- Valid Driver's License
- Basic knowledge and understanding of mathematical concepts
- Ability to apply mathematical formulas to calculate commissions and discounts
- Strong customer service skills
- Ability to handle difficult customer situations
- Comfortable utilizing up-sell techniques
- Strong cash handling skills, including the use of POS systems
- Strong verbal communication skills
Nice to Have
- Experience with digital marketing and social media platforms
- Knowledge of automotive repair and maintenance
- Certification in automotive service or a related field
- Experience with inventory management and control
Benefits and Perks
- Competitive salary
- Opportunities for career advancement
- Comprehensive benefits package, including health insurance and retirement plans
- Paid time off and holidays
- Remote work stipend
- Professional development and training opportunities
- Discounts on company products and services
- Recognition and reward programs for outstanding performance
How to Stand Out
- Develop a strong understanding of the automotive industry and the role of digital technologies in enhancing customer experiences.
- Highlight any experience you have in team leadership, customer service, and sales strategy to stand out as a candidate.
- Be prepared to discuss how you handle difficult customer situations and how you prioritize customer satisfaction.
- Familiarize yourself with common POS systems and inventory management tools to demonstrate your technical skills.
- Consider creating a portfolio that showcases your achievements in sales and customer service to share with the interviewer.
- Research the company culture and values to understand how your skills and experience align with Pep Boys' vision and mission.
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