Strategic Account Executive 3 - ISV
Sales
GTMSalesforceExcel
WFA Digital Insight
In a rapidly evolving remote job market, demand for strategic account executives with expertise in GTM and Salesforce has grown significantly, with a 25% increase in job postings in the last year alone. As companies shift towards remote-first work, the need for professionals who can manage complex customer relationships and drive revenue growth has never been more pressing. Twilio, a pioneer in cloud communication, is at the forefront of this revolution, and this role offers a unique opportunity to work with a cutting-edge organization. With the global cloud computing market projected to reach
trillion by 2028, this is an exciting time to join a company that is shaping the future of communications.
Job Description
About the Role
The Strategic Account Executive 3 - ISV role at Twilio is a critical position that requires a seasoned professional with a strong background in managing ISV customer accounts. As a strategic account executive, you will be responsible for leading relationships with Twilio's enterprise Communications platform customers, protecting and growing the company's communications business, and driving highly analytical and consultative sales cycles. You will work closely with cross-functional teams, including product management, finance, support, and operations, to identify new revenue opportunities and deliver strong revenue, gross margin, and gross profit results.About Twilio
Twilio is a cloud communication platform that enables businesses to communicate with their customers more effectively. With a strong culture of connection and global inclusion, Twilio is committed to remote-first work and offers a vibrant team environment with diverse experiences. As a company that values innovation and customer satisfaction, Twilio is constantly looking for ways to improve its products and services, and this role is an integral part of that process.What You Will Do
- Manage and expand Twilio's most important ISV customer accounts
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
- Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
- Run highly consultative sales cycles with Twilio's largest customers, focusing on deep discovery, listening to customer needs, and being an effective champion for their point of view in the organization
- Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce
- Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization
- Collaborate with internal stakeholders to drive customer satisfaction and loyalty
- Identify and pursue new business opportunities within existing customer accounts
- Develop and maintain a deep understanding of Twilio's products and services
What We Are Looking For
- 5+ years of tech sales experience, with at least 3 years in a full-cycle closing role
- Expertise in managing or leading quantitative, highly analytical products and solutions for customers
- Accountable for relationship management, cross-sells, upsells, and solutions consulting
- Comfortable working with business and high-level technical stakeholders
- Strong knowledge of GTM, Salesforce, and Excel
- Experience with cloud communication platforms and ISV customer accounts
- Proven track record of consistently meeting or exceeding sales targets
- Excellent communication, interpersonal, and presentation skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
Nice to Have
- Experience working with artificial intelligence and machine learning technologies
- Knowledge of cloud computing and cybersecurity
- Familiarity with Agile development methodologies
- Certification in sales or a related field
- Experience working with remote teams and managing virtual relationships
Benefits and Perks
- Competitive salary and bonus structure
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Flexible PTO and vacation policy
- Remote work stipend and equipment allowance
- Opportunities for professional growth and development
- Access to cutting-edge technology and tools
- Collaborative and dynamic work environment
How to Stand Out
- To stand out in this role, focus on developing a deep understanding of Twilio's products and services, as well as the needs of ISV customer accounts.
- Utilize your knowledge of GTM, Salesforce, and Excel to drive sales growth and customer satisfaction.
- Be prepared to work in a fast-paced environment and prioritize multiple tasks and projects.
- Develop a strong network of internal stakeholders and external customers to drive business growth and loyalty.
- Stay up-to-date with industry trends and developments in cloud communication and ISV customer accounts.
- Highlight your experience working with artificial intelligence and machine learning technologies, as well as your knowledge of cloud computing and cybersecurity.
- Showcase your excellent communication, interpersonal, and presentation skills, and be prepared to provide examples of your sales successes and strategies.
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