Strategic Account Executive 3

About the Role

The role of a Strategic Account Executive 3 is highly analytical and consultative, requiring a strong ability to understand customer needs and develop tailored solutions. You will be responsible for managing a large book of business and driving revenue growth through a combination of upselling, cross-selling, and new business development. Your success will be measured by your ability to consistently achieve revenue targets and expand Twilio's footprint within your assigned customer base.

What You Will Do

• Manage and expand revenue across a portfolio of growth and mid-market Communications platform customers
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
• Partner closely with cross-functional teams to identify new revenue opportunities and develop strategic account plans
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
• Run highly consultative sales cycles with our largest customers, focusing on deep discovery, listening to customer needs, and being an effective champion for their point of view within the organization
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce
• Build and maintain strong relationships with key decision-makers at customer accounts
• Identify and pursue new business opportunities within existing customer relationships

What We Are Looking For

• A minimum of 5 years of sales experience, with at least 1 year dedicated to major account or strategic sales
• Expertise in managing or leading quantitative, highly analytical products and solutions for customers
• Proven track record of relationship management, cross-sells, upsells, and solutions consulting
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Strong analytical and problem-solving skills, with the ability to think strategically and tactically
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Experience with CRM systems, such as Salesforce
• Strong business acumen and understanding of the communications industry

Nice to Have

• Experience working with cloud-based communications solutions
• Knowledge of the telecommunications industry and its key trends and challenges
• Experience working in a fast-paced, dynamic sales environment
• Strong understanding of sales metrics and performance indicators
• Certification in sales or a related field

Benefits and Perks

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off and remote work options
• Access to the latest technology and tools
• Opportunities for professional development and growth
• Collaborative and dynamic work environment
• Recognition and reward programs for outstanding performance

• Tip: Highlight your experience with CRM systems, such as Salesforce, and your ability to manage complex sales cycles.
• To stand out, be prepared to provide specific examples of your sales achievements and how you have driven revenue growth in previous roles.
• Make sure to research Twilio's products and services, as well as the communications industry, to demonstrate your knowledge and understanding of the market.
• Be prepared to discuss your experience working with cross-functional teams and building strong relationships with customers and internal stakeholders.
• Consider creating a portfolio of your sales achievements and customer success stories to showcase your skills and experience.
• Don't be afraid to ask questions during the interview process, such as what a typical day looks like in the role or what the biggest challenges are that the team is facing.