Strategic Account Executive 3

About the Role

The role entails managing and expanding key customer accounts, developing and executing account strategies, and serving on a cross-functional account team. You will be responsible for running a disciplined forecast, achieving revenue goals, and presenting guidance to executive management. Your expertise in Salesforce and Excel will be essential in managing sales pipelines, forecasts, and customer relationships.

Twilio is a leader in the communications platform industry, delivering innovative solutions to hundreds of thousands of businesses and empowering millions of developers worldwide. The company's dedication to remote-first work and strong culture of connection and global inclusion means that you'll be part of a vibrant team with diverse experiences making a global impact each day.

What You Will Do

• Manage and expand key customer accounts in the growth and mid-market Communications platform segment
• Develop, drive, and execute account strategies to consistently deliver strong revenue, gross margin, and gross profit results
• Partner closely with cross-functional teams to identify new revenue opportunities within your Regulated Verticals account portfolio
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
• Run highly consultative sales cycles with our largest customers, focusing on deep discovery and listening to customer needs
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce
• Collaborate with internal stakeholders to drive business growth and customer satisfaction
• Stay up-to-date with industry trends and competitor activity to identify new business opportunities

What We Are Looking For

• 5+ years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales
• Expertise in managing or leading quantitative, highly analytical products and solutions for customers
• Proven track record of relationship management, cross-sells, upsells, and solutions consulting
• Comfortable working with business and highly technical leaders, while influencing their understanding of our products and services
• Strong analytical and problem-solving skills, with the ability to think strategically and tactically
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
• Experience working in a fast-paced, dynamic environment with a strong focus on innovation and customer satisfaction

Nice to Have

• Experience working in the communications platform industry or a related field
• Knowledge of cloud-based software and platform-as-a-service (PaaS) solutions
• Familiarity with sales enablement tools and technologies, such as Salesforce and Excel
• Certification in sales or a related field, such as Sales Force Certification or HubSpot Sales Certification

Benefits and Perks

• Competitive salary and benefits package
• Equity and stock options
• Flexible working hours and remote work options
• Comprehensive health insurance and wellness programs
• Generous paid time off and holidays
• Professional development opportunities and training programs
• Access to the latest technologies and tools
• Collaborative and dynamic work environment

• Develop a strong understanding of the communications platform industry and Twilio's products and services to stand out in the application process.
• Highlight your experience in managing complex sales cycles and driving revenue growth in your previous roles.
• Showcase your expertise in Salesforce and Excel, and be prepared to provide examples of how you've used these tools to drive business results.
• Research Twilio's company culture and values, and be prepared to discuss how you align with them.
• Prepare to discuss your experience working in a fast-paced, dynamic environment and how you handle change and uncertainty.
• Be ready to provide specific examples of how you've built strong relationships with customers and internal stakeholders in your previous roles.