Strategic Account Executive 4

About the Role

The role is highly analytical and consultative, requiring a deep understanding of the customer's business and industry. You will need to be able to communicate complex technical concepts to both technical and non-technical stakeholders, and navigate complex sales cycles to drive revenue growth.

Twilio's sales team is known for its collaborative and dynamic culture, and as a Strategic Account Executive, you will be expected to contribute to this culture by sharing best practices, providing feedback and coaching to colleagues, and continuously improving sales processes.

What You Will Do

• Manage and expand Twilio's relationships with its largest and most strategic customers
• Develop and execute account plans to drive revenue growth and customer satisfaction
• Identify new revenue opportunities and work with cross-functional teams to deliver value to customers
• Communicate complex technical concepts to both technical and non-technical stakeholders
• Navigate complex sales cycles to drive revenue growth
• Collaborate with product management, finance, support, and operations teams to deliver customer solutions
• Run a disciplined forecast and consistently achieve sales targets
• Present guidance to executive management and provide insights on customer trends and needs
• Develop and maintain a deep understanding of the customer's business and industry
• Build and maintain strong relationships with key decision-makers at customer accounts

What We Are Looking For

• 8+ years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales
• Proven track record of driving revenue growth and customer satisfaction in a sales role
• Strong analytical and problem-solving skills, with the ability to communicate complex concepts to technical and non-technical stakeholders
• Experience with Salesforce and Excel, with the ability to learn and adapt to new technologies
• Strong negotiation and closing skills, with the ability to manage complex sales cycles
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and colleagues
• Experience working in a fast-paced, dynamic environment, with the ability to prioritize multiple tasks and manage competing demands

Nice to Have

• Experience working in the tech industry, with a focus on communications or software sales
• Knowledge of the communications industry, including trends, technologies, and key players
• Experience working with cross-functional teams, including product management, finance, support, and operations
• Certification in sales or a related field, such as CSPO or Sandler Training

Benefits and Perks

• Competitive salary and bonus structure
• Comprehensive benefits package, including health, dental, and vision insurance
• Generous PTO policy, with paid vacation and sick leave
• Remote work stipend, with the ability to work from anywhere in the US
• Professional development opportunities, including training and certification programs
• Collaborative and dynamic work culture, with a focus on innovation and customer satisfaction

• Make sure to tailor your resume and cover letter to the specific requirements of the role, highlighting your sales experience and industry expertise.
• Prepare to talk about your experience with Salesforce and Excel, and be ready to provide examples of how you have used these tools to drive revenue growth.
• Research Twilio's products and services, and be prepared to ask informed questions about the company and the role.
• Emphasize your ability to communicate complex technical concepts to non-technical stakeholders, and provide examples of times when you have done this successfully.
• Be prepared to discuss your strategy for building and maintaining strong relationships with customers, and provide examples of times when you have done this in the past.
• Don't be afraid to ask about the company culture and values, and how they impact the way the sales team works.