Strategic Account Executive 4

About the Role

The role of a Strategic Account Executive is critical in driving revenue and customer satisfaction. You will be working closely with cross-functional teams to identify new revenue opportunities and develop account strategies that meet customer needs. With a strong focus on customer success, you will be responsible for managing and expanding key customer accounts and driving business growth.

Twilio is a remote-first company, and as such, you will be working in a highly collaborative and dynamic environment. You will be part of a vibrant team with diverse experiences, making a global impact each day. With a strong culture of connection and global inclusion, Twilio is an attractive option for those seeking a challenging and rewarding career.

What You Will Do

• Manage and expand key Regulated Verticals customer accounts
• Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
• Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams
• Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
• Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
• Generate and maintain an accurate sales pipeline and forecast utilizing our CRM, Salesforce
• Stay current with industry changes and collaborate with your team and peers to learn and share best practices
• Develop and maintain a deep understanding of Twilio's products and services
• Identify and pursue new business opportunities with existing customers

What We Are Looking For

• 8 years of sales experience, with a minimum of 3 years dedicated to major account or strategic sales
• Expertise in managing or leading quantitative, highly analytical products and solutions for customers
• Strong understanding of the cloud communications industry and its trends
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong analytical and problem-solving skills
• Proficiency in Salesforce and Excel
• Experience working with large scale, global, competitively sourced, compliance-heavy, use case-specific businesses
• Strong business acumen and understanding of financial metrics

Nice to Have

• Experience working in a remote-first company
• Knowledge of the Communications platform industry
• Experience with AI-powered sales tools
• Certification in sales or a related field
• Experience working with cross-functional teams

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a dynamic and diverse team
• Flexible working hours and remote work options
• Professional development and growth opportunities
• Access to the latest technology and tools
• Comprehensive health and wellness programs
• Generous PTO and holiday package
• Retirement savings plan and equity options
• Remote work stipend and home office setup support

• Be prepared to showcase your expertise in managing complex customer relationships and driving business growth.
• Highlight your experience with Salesforce and Excel, and be ready to provide examples of how you have used these tools to drive sales success.
• Demonstrate your understanding of the cloud communications industry and its trends, and be prepared to discuss how you can leverage this knowledge to drive revenue and customer satisfaction.
• Emphasize your ability to work in a fast-paced, dynamic environment and your experience working with cross-functional teams.
• Be prepared to provide examples of your analytical and problem-solving skills, and how you have used these skills to drive business success.
• Show your passion for delivering exceptional customer experiences and driving business growth, and be prepared to discuss how you can make a positive impact at Twilio.