Strategic Account Executive 4
WFA Digital Insight
The demand for strategic account executives with expertise in GTM and Salesforce has grown significantly in the remote job market, with a 25% increase in 2025 alone. As companies like Twilio continue to revolutionize the communications industry, professionals with a strong background in sales and account management are in high demand. With the rise of remote work, the ability to build and maintain strong relationships with clients across different time zones and regions is crucial. Twilio's commitment to a remote-first work culture makes this role an attractive opportunity for those looking for a flexible and dynamic work environment. Before applying, candidates should be prepared to showcase their analytical and consultative sales skills, as well as their ability to drive revenue growth and expand customer relationships.
Job Description
About the Role
Twilio is seeking a Strategic Account Executive 4 to lead relationships with enterprise communications platform customers. As a key member of the retail vertical team, you will be responsible for managing and expanding some of Twilio's most important customer accounts. This role requires a deep understanding of the communications industry, as well as the ability to drive highly analytical and consultative sales cycles with large-scale, global customers.The successful candidate will have a strong background in sales and account management, with a proven track record of driving revenue growth and expanding customer relationships. You will be working closely with cross-functional teams, including product management, finance, support, and operations, to identify new revenue opportunities and deliver personalized customer experiences.
What You Will Do
- Manage and expand existing customer accounts in the retail vertical
- Develop and execute account strategies to drive revenue growth and deliver strong gross margin and gross profit results
- Partner with other Twilio teams to identify new revenue opportunities within your account portfolio
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams
- Run a disciplined forecast and consistently achieve sales goals
- Run highly consultative sales cycles with large-scale customers, focusing on deep discovery and listening to customer needs
- Generate and maintain an accurate sales pipeline and forecast using Salesforce
- Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization
- Collaborate with internal stakeholders to develop and implement account plans and sales strategies
- Identify and pursue new business opportunities within your account portfolio
What We Are Looking For
- 5+ years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales
- Expertise in managing or leading quantitative, highly analytical products and solutions for customers
- Accountable for relationship management, cross-sells, upsells, and solutions consulting
- Strong understanding of the communications industry and the ability to drive revenue growth
- Experience with Salesforce and Excel
- Excellent communication and interpersonal skills
- Ability to build and maintain strong relationships with clients and internal stakeholders
- Strong analytical and problem-solving skills
Nice to Have
- Experience working in a remote-first work environment
- Knowledge of the retail industry and its unique challenges
- Familiarity with Twilio's products and services
- Certification in sales or account management
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a dynamic and growing company
- Flexible and remote work environment
- Access to cutting-edge technology and tools
- Professional development and growth opportunities
- Comprehensive health and wellness package
- Generous PTO and holiday policy
How to Stand Out
- Make sure you have a strong understanding of the communications industry and the ability to drive revenue growth
- Be prepared to showcase your analytical and consultative sales skills, as well as your ability to build and maintain strong relationships with clients
- Highlight your experience with Salesforce and Excel, and be prepared to provide examples of how you have used these tools to drive sales growth
- Research Twilio's products and services, and be prepared to discuss how you can leverage these to drive revenue growth and expand customer relationships
- Be prepared to discuss your experience working in a remote-first work environment, and how you stay connected and productive while working remotely
- Use specific examples to demonstrate your skills and experience, and be prepared to provide references or examples of your work
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.