Strategic Account Executive 4
WFA Digital Insight
The demand for skilled account executives in the communications industry has grown significantly, with a 25% increase in job openings in the past year. As a Strategic Account Executive at Twilio, you'll have the opportunity to work with a remote-first company that values diversity and inclusion. With the rise of digital transformation, companies are looking for experts who can manage complex customer relationships and drive revenue growth. Twilio's commitment to innovation and customer satisfaction makes it an attractive company to work for, with a 95% customer retention rate. If you have experience in sales, account management, and strategic planning, this role could be an exciting opportunity for you.
Job Description
About the Role
As a Strategic Account Executive 4 at Twilio, you will be responsible for leading relationships with growth and mid-market Communications platform customers. You will be directly responsible for protecting and growing Twilio's communications business across your assigned customers. This role requires a highly analytical and consultative approach to sales, with a focus on building deep partnerships across product management, finance, support, and operations.Twilio is a remote-first company that values diversity, inclusion, and global connectivity. As a member of the team, you will be part of a vibrant and diverse community that is shaping the future of communications.
The role is highly cross-functional, and your success will depend on building strong relationships with various stakeholders, including product management, finance, support, and operations teams.
What You Will Do
- Manage and expand Twilio's most important Regulated Verticals customer accounts
- Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results
- Partner closely with other Twilio teams to identify new revenue opportunities within your Regulated Verticals account portfolio
- Serve on a cross-functional account team with representatives from product, finance, support, and services teams
- Run a disciplined forecast, consistently achieve goals, and present guidance to executive management
- Run highly consultative sales cycles with our largest customers, focusing on deep discovery, listening to customer needs, and being an effective champion for their point of view in the organization
- Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce
- Collaborate with internal stakeholders to develop and execute account plans
- Identify and pursue new business opportunities within existing customer accounts
- Develop and maintain a deep understanding of customer needs and preferences
What We Are Looking For
- 5+ years of sales experience, with a minimum of 1 year dedicated to major account or strategic sales
- Expertise in managing or leading quantitative, highly analytical products and solutions for customers
- Proven track record of relationship management, cross-sells, upsells, and solutions consulting
- Experience working with business and highly technical leaders, influencing their understanding and buying decisions
- Strong analytical and problem-solving skills, with the ability to analyze complex data sets and develop insights
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders
- Experience with Salesforce and Excel
- Strong business acumen and understanding of the communications industry
Nice to Have
- Experience working in a remote-first company
- Knowledge of the communications platform industry
- Experience with AI-powered sales tools
- Certification in sales or a related field
- Experience working with cross-functional teams
Benefits and Perks
- Competitive salary and bonus structure
- Equity and stock options
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Flexible PTO and vacation policy
- Remote work stipend and equipment allowance
- Access to professional development and training programs
- Opportunity to work with a diverse and global team
How to Stand Out
- Make sure you have a strong understanding of the communications industry and the role of account executives in driving revenue growth
- Develop a portfolio that showcases your sales experience and achievements, including any relevant metrics or data
- Practice your consultative sales skills, including active listening and problem-solving
- Research Twilio's products and services, as well as its company culture and values
- Be prepared to talk about your experience working with cross-functional teams and your ability to build strong relationships with customers and internal stakeholders
- Consider highlighting any experience you have with AI-powered sales tools or Salesforce
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