Strategic Account Executive 4

About the Role

The role involves working closely with cross-functional teams, including product management, finance, support, and operations, to identify new revenue opportunities and deliver highly analytical and consultative sales cycles. Your success will depend on your ability to build deep partnerships and drive results in a fast-paced, dynamic environment.

Twilio's commitment to remote-first work means you will have the flexibility to work from anywhere in the US, collaborating with a global team that is passionate about shaping the future of communications. With a strong focus on innovation and customer satisfaction, this role is ideal for sales professionals who are looking for a challenge and want to be part of a company that is making a real difference.

What You Will Do

• Manage and expand existing retail customer accounts to achieve revenue growth and customer satisfaction.
• Develop and execute account strategies to deliver strong revenue, gross margin, and gross profit results.
• Partner with internal teams to identify new revenue opportunities within your assigned accounts.
• Serve as a key member of the cross-functional account team, working closely with product, finance, support, and services teams.
• Run a disciplined forecast, achieving goals and presenting guidance to executive management.
• Conduct highly consultative sales cycles, focusing on deep discovery and understanding customer needs.
• Utilize Salesforce to generate and maintain an accurate sales pipeline and forecast.
• Establish yourself as a trusted subject matter expert, sharing industry updates and insights with the sales organization.
• Collaborate with the product team to provide feedback and insights on customer needs and market trends.
• Develop and maintain a deep understanding of Twilio's products and services, as well as the retail industry and market trends.

What We Are Looking For

• A minimum of 5 years of sales experience, with at least 1 year dedicated to major account or strategic sales.
• Proven expertise in managing or leading quantitative, highly analytical products and solutions for customers.
• Strong relationship management skills, with the ability to cross-sell and upsell solutions to customers.
• Experience working with CRM systems, preferably Salesforce.
• Excellent communication and interpersonal skills, with the ability to build strong partnerships with internal teams and customers.
• A strong understanding of the retail industry and market trends, with the ability to provide insights and feedback to the sales organization.
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.
• Strong analytical and problem-solving skills, with the ability to drive results and achieve goals.

Nice to Have

• Experience working with communications platforms and solutions.
• Knowledge of GTM strategies and tactics.
• Familiarity with Excel and data analysis tools.
• Certification in sales or a related field.
• Experience working in a remote-first environment.

Benefits and Perks

• Competitive salary and benefits package.
• Opportunity to work with a global, innovative company that is shaping the future of communications.
• Flexible working hours and remote work options.
• Access to a comprehensive training and development program.
• Participation in Twilio's employee stock purchase plan.
• Generous PTO and holiday schedule.
• Health, vision, and dental insurance.
• 401(k) matching program.

• Ensure your resume and cover letter are tailored to the role, highlighting your experience in strategic sales and account management.
• Develop a deep understanding of Twilio's products and services, as well as the retail industry and market trends, to stand out in the application process.
• Prepare examples of your achievements in driving revenue growth and managing complex sales cycles.
• Familiarize yourself with Salesforce and CRM systems to demonstrate your technical skills.
• Research Twilio's culture and values to show your enthusiasm for the company and the role.
• Be prepared to discuss your experience working in a fast-paced, dynamic environment and your ability to adapt to changing priorities and deadlines.
• Consider creating a portfolio or case studies that demonstrate your sales strategies and achievements.