Strategic Account Executive 4

Twilio·Remote(Remote - United Kingdom)

Sales

WFA Digital Insight

As the demand for digital skills continues to soar, with a 25% increase in remote job postings in the last year, companies like Twilio are at the forefront of innovation. With 75% of companies planning to shift to a remote-first model, professionals with expertise in managing fast-growing customers and driving revenue growth are in high demand. Twilio's commitment to remote work and its impact on revolutionizing communications makes this role particularly exciting. Before applying, candidates should be aware that they need to bring a strong understanding of sales strategies, customer satisfaction, and the ability to work in a fast-paced environment.

Job Description

About the Role

The Strategic Account Executive 4 role at Twilio is a critical position that involves managing high-value prospects and customers across the EMEA region, with a focus on the UK and Ireland. As a key member of the sales team, you will be responsible for driving revenue growth, expanding existing customer relationships, and identifying new business opportunities. Your success will be measured by your ability to deliver exceptional customer satisfaction, grow the revenue and gross profit share of wallet within your key account list, and maintain a high level of technical and business acumen.

Twilio is a company that values diversity, inclusivity, and remote work, offering a unique opportunity to work with a global team and make a significant impact on the future of communications. With a strong culture of connection and global inclusion, you will be part of a vibrant team that is shaping the future of customer experiences.

What You Will Do

Servicing the fastest-growing customers in the region and driving revenue growth
Growing revenue and gross profit share of wallet within your key account list
Opening doors to the purchase of Twilio's products and services, including voice, messaging, email, contact centre, and account security software
Maintaining the highest levels of customer satisfaction and building strong relationships with technical and business stakeholders
Creating pricing proposals, negotiating terms, and managing the contract process
Selling solutions to a technical and business audience and building trust and mutual respect with customers and peers
Thinking outside the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple
Balancing challenging priorities and handling multiple projects/deals at the same time
Identifying and mitigating risks and opportunities within your account list

What We Are Looking For

6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base
History of working with accounts ranging from large multinational enterprise customers to SMB
Demonstrated success by achieving quota on a consistent basis and a track record of Account Management experience
Solid understanding of financial reporting within a direct customer base, including revenue and gross profit tracking, risk, and opportunity cadence
Experience selling both to a business and technical audience and a strong understanding of how to cross and upsell solutions within a mature customer base

-Ability to work in a fast-paced environment and adapt to changing priorities and circumstances

Nice to Have

Experience with Artificial Intelligence (AI) and its applications in sales and customer management
Knowledge of the communications and technology industries, including trends and innovations
Familiarity with Twilio's products and services, including voice, messaging, email, contact centre, and account security software
Certification in sales or a related field, such as a CRM or sales methodology

Benefits and Perks

Competitive salary and benefits package, including health insurance, retirement plan, and paid time off
Opportunity to work with a global team and make a significant impact on the future of communications
Flexible work arrangements, including remote work options and a flexible schedule
Access to cutting-edge technology and tools, including AI-powered sales and customer management platforms
Professional development opportunities, including training, mentorship, and career advancement possibilities
Recognition and reward for outstanding performance, including bonuses and incentives
A fun and dynamic work environment with a strong culture of connection and global inclusion

How to Stand Out

Tip: Develop a strong understanding of Twilio's products and services, including voice, messaging, email, contact centre, and account security software, to increase your chances of success in this role.
Build a portfolio of your sales experience and achievements, including case studies and testimonials from previous clients, to demonstrate your skills and expertise.
Familiarize yourself with the latest trends and innovations in the communications and technology industries, including AI and its applications in sales and customer management.
Prepare to talk about your experience working with a diverse range of customers, from large multinational enterprises to SMBs, and how you have adapted your sales approach to meet their unique needs and challenges.
Be ready to discuss your approach to balancing challenging priorities and handling multiple projects/deals at the same time, and how you maintain a high level of organization and attention to detail in a fast-paced environment.
Research Twilio's culture and values, and be prepared to discuss how your own values and approach to work align with those of the company.

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