Strategic Account Executive 4

About the Role

Twilio's commitment to remote-first work and a strong culture of connection and global inclusion means that you'll be part of a vibrant team with diverse experiences, making a global impact each day. Your success in this role will depend on your ability to build deep partnerships across product management, finance, support, and operations, as well as your capacity to drive highly analytical and consultative sales cycles with large-scale, global customers.

The retail industry is undergoing a significant transformation, with companies increasingly relying on cloud-based communication solutions to enhance customer engagement and drive business growth. As a Strategic Account Executive at Twilio, you'll be at the forefront of this transformation, working with major retailers to implement innovative solutions that meet their evolving needs.

What You Will Do

• Manage and expand key retail customer accounts to achieve strong revenue, gross margin, and gross profit results
• Develop, drive, and execute account strategies to deliver exceptional customer experiences and identify new revenue opportunities
• Partner closely with cross-functional teams, including product management, finance, support, and operations, to deliver innovative solutions that meet customer needs
• Run disciplined forecasts, consistently achieve goals, and present guidance to executive management
• Serve on a cross-functional account team with representatives from product, finance, support, and services teams
• Run highly consultative sales cycles with large-scale, global customers, focusing on deep discovery and customer needs
• Generate and maintain an accurate sales pipeline and forecast utilizing Salesforce
• Establish yourself as a trusted subject matter expert and share industry updates and changes with the GTM sales organization
• Collaborate with internal stakeholders to identify and pursue new business opportunities within your assigned customer portfolio
• Develop and maintain a deep understanding of Twilio's products and services, as well as the retail industry and market trends

What We Are Looking For

• A minimum of 5 years of sales experience, with at least 1 year dedicated to major account or strategic sales
• Proven expertise in managing or leading quantitative, highly analytical products and solutions for customers
• Accountable for relationship management, cross-sells, upsells, and solutions consulting
• Strong understanding of the retail industry and market trends, with a focus on cloud-based communication solutions
• Experience with Salesforce and Excel, with the ability to generate and maintain accurate sales pipelines and forecasts
• Excellent communication, interpersonal, and negotiation skills, with the ability to build deep partnerships with cross-functional teams and customers
• Strong analytical and problem-solving skills, with the ability to drive highly consultative sales cycles and identify new revenue opportunities
• Ability to work collaboratively in a fast-paced environment, with a focus on delivering exceptional customer experiences

Nice to Have

• Experience working with enterprise Communications platform customers, with a focus on messaging, voice, and email services
• Knowledge of GTM sales strategies and tactics, with a focus on driving revenue growth and managing key customer relationships
• Familiarity with Twilio's products and services, as well as the company's remote-first work culture and values
• Certification in sales or a related field, with a focus on strategic account management and consultative sales

Benefits and Perks

• Competitive salary and benefits package, with a focus on rewarding high-performing sales professionals
• Opportunity to work with a fast-growing, innovative company that is shaping the future of communications
• Collaborative, dynamic work environment with a focus on remote-first work and global inclusion
• Professional development opportunities, including training and certification programs, to help you grow your career
• Access to the latest tools and technologies, including Salesforce and Excel, to help you succeed in your role
• Flexible work arrangements, including remote work options, to help you balance your work and personal life
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage, to help you stay healthy and happy

• Tip: Develop a deep understanding of Twilio's products and services, as well as the retail industry and market trends, to stand out as a candidate.
• Be prepared to showcase your analytical and consultative sales skills, with a focus on driving revenue growth and managing key customer relationships.
• Highlight your experience working with enterprise Communications platform customers, with a focus on messaging, voice, and email services.
• Emphasize your ability to work collaboratively in a fast-paced environment, with a focus on delivering exceptional customer experiences.
• Consider obtaining certification in sales or a related field, with a focus on strategic account management and consultative sales, to demonstrate your expertise.
• Prepare to discuss your experience with Salesforce and Excel, as well as your ability to generate and maintain accurate sales pipelines and forecasts.
• Research Twilio's company culture and values, with a focus on remote-first work and global inclusion, to demonstrate your fit with the organization.