Strategic Account Executive (German Speaking)

## About the Role The Strategic Account Executive position at Twilio is designed for a highly motivated and experienced sales professional looking to make a significant impact in the EMEA region, with a particular focus on the DACH market. This role involves managing and growing existing high-value customer relationships, identifying new sales opportunities, and driving revenue growth through the upselling and cross-selling of Twilio's innovative communications solutions. As a key member of the sales team, the successful candidate will be responsible for servicing the fastest-growing customers in the region, ensuring the highest levels of customer satisfaction, and expanding Twilio's footprint in the EMEA market.

The ideal candidate will have a proven track record of success in sales, particularly in managing complex technical solutions to large customer bases. They will be adept at building trust and mutual respect with technical customers and peers, thinking creatively to solve complex problems, and balancing multiple projects and deals simultaneously. This role offers the opportunity to work with a diverse range of clients, from multinational enterprises to digital natives, and to be part of a vibrant team that is shaping the future of communications.

Twilio's commitment to remote-first work and its strong culture of connection and global inclusion mean that, as a Strategic Account Executive, you will be part of a dynamic team that values diversity and promotes a work environment that is both challenging and rewarding. Your career development is in your hands, with opportunities for growth and professional advancement in a company that is at the forefront of innovation in digital communications.

## What You Will Do - Servicing the fastest-growing customers in the region to ensure high levels of customer satisfaction and identify opportunities for revenue growth.

• Growing revenue and share of wallet within your key account list through the upselling and cross-selling of Twilio's products and services.
• Opening doors to the purchase of Twilio’s products and services, including voice, messaging, email, contact centre, and account security software.
• Maintaining the highest levels of customer satisfaction through proactive relationship management and timely issue resolution.
• Creating pricing proposals, negotiating terms, and managing the contract process to ensure smooth and successful sales cycles.
• Selling solutions to both technical and business audiences, requiring the ability to communicate complex technical and financial details in a clear and simple manner.
• Building trust and mutual respect with technical customers and peers through exceptional interpersonal and communication skills.
• Thinking outside the box to find creative solutions to complex sales challenges and to identify new opportunities for growth.
• Balancing challenging priorities and handling multiple projects/deals at the same time, demonstrating strong organizational and time management skills.
• Collaborating with internal stakeholders, including sales engineers, customer success managers, and product specialists, to ensure aligned and effective sales strategies.

## What We Are Looking For - 6+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.

• History of working with accounts ranging from large multinational enterprise customers to digital natives.
• Demonstrated success by achieving quota on a consistent basis, with a strong track record of revenue growth and customer satisfaction.
• Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
• A solid understanding of financial reporting within a direct customer base, including revenue tracking and analysis.
• German language proficiency, with the ability to communicate fluently with customers and internal stakeholders.
• Experience with CRM software and sales tools, with the ability to learn and adapt to new technologies quickly.
• Strong analytical and problem-solving skills, with the ability to analyze sales data and develop targeted sales strategies.

## Nice to Have - Experience selling both to business and technical stakeholders, with a deep understanding of how to communicate complex technical solutions to non-technical audiences.

• Knowledge of the cloud communications industry, with an understanding of trends and developments in the market.
• Experience working in a fast-paced, dynamic environment, with the ability to adapt quickly to changing priorities and circumstances.
• Certification in sales or a related field, such as a CSP or a sales methodology certification.

## Benefits and Perks - Competitive salary and bonus structure, with opportunities for growth and advancement.

• Comprehensive benefits package, including health insurance, retirement savings, and paid time off.
• Remote work stipend, to support your home office setup and ongoing remote work needs.
• Professional development opportunities, including training, certification, and conference attendance.
• Access to the latest technologies and tools, to support your sales strategy and customer engagement.
• A dynamic and supportive work environment, with a strong culture of connection and inclusion.
• Flexible working hours, to support your work-life balance and personal needs.
• Opportunity to work with a diverse range of clients and internal stakeholders, with the potential for international travel and collaboration.

- Develop a strong understanding of Twilio's products and services, including voice, messaging, email, contact centre, and account security software, to effectively communicate their value to potential clients.

• Highlight your experience in managing complex technical sales, including your ability to communicate technical details to non-technical stakeholders and build strong relationships with clients.
• Prepare examples of your sales achievements, including specific numbers and metrics, to demonstrate your ability to drive revenue growth and customer satisfaction.
• Emphasize your ability to work in a fast-paced, dynamic environment, with the ability to adapt quickly to changing priorities and circumstances, and to balance multiple projects and deals simultaneously.
• Showcase your German language proficiency, including your ability to communicate fluently with customers and internal stakeholders, and to navigate cultural differences in the DACH region.
• Research Twilio's culture and values, including its commitment to remote-first work and its strong culture of connection and global inclusion, to demonstrate your fit with the company's mission and values.
• Be prepared to discuss your strategy for growing revenue and customer satisfaction, including your approach to upselling and cross-selling, and your ability to identify and pursue new sales opportunities.