Strategic Account Executive

About the Role

The role entails working closely with customers to understand their needs and developing tailored solutions to meet those needs. You will be the primary point of contact for Twilio's largest and most strategic customers in Japan, and will be responsible for building and maintaining strong relationships with these customers.

Twilio's remote-first work culture means that you will be working from the comfort of your own home, with the opportunity to collaborate with a global team. The company's commitment to diversity and inclusion means that you will be part of a vibrant team with diverse experiences and perspectives.

What You Will Do

• Develop and implement comprehensive territory plans to grow existing customers through upsell and cross-sell opportunities
• Collaborate with internal stakeholders, including marketing, solution engineering, partner managers, and product managers, to align shared goals and strategy
• Build and maintain strong relationships with Twilio's largest and most strategic customers in Japan
• Develop and execute account plans to achieve sales targets and grow revenue
• Conduct regular business reviews with customers to understand their needs and develop tailored solutions
• Identify and pursue new sales opportunities within existing customer accounts
• Collaborate with cross-functional teams, including sales, marketing, and product, to develop and execute go-to-market strategies
• Develop and maintain a deep understanding of Twilio's products and services, as well as the competitive landscape
• Forecast sales performance and provide regular updates to management

What We Are Looking For

• 5+ years of experience in high-touch sales, with a focus on growth strategy development and execution
• Native-level Japanese language communication skills
• Experience working with business and technical leaders, influencing their understanding and building supportive partnerships
• Demonstrated track record of growing business and developing and executing growth strategies
• Strong communication and interpersonal skills, with the ability to build and maintain strong relationships with customers and internal stakeholders
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects
• Experience with cloud-based sales and customer experience management
• Strong problem-solving and analytical skills, with the ability to develop and execute creative solutions

Nice to Have

• Experience working in the communications or technology industry
• Familiarity with Twilio's products and services
• Experience working in a remote-first work environment
• Certification in sales or a related field

Benefits and Perks

• Competitive salary and bonus structure
• Opportunity to work with a global team and collaborate with diverse stakeholders
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) matching program
• Flexible paid time off and holidays
• Remote work stipend and equipment allowance
• Professional development opportunities, including training and certification programs
• Access to Twilio's products and services, including a free Twilio account
• Opportunity to work on innovative projects and develop new skills

• Tip: Make sure to highlight your experience working with business and technical leaders, and your ability to influence their understanding and build supportive partnerships.
• Tip: Be prepared to talk about your experience with cloud-based sales and customer experience management, and how you have used these skills to drive business results.
• Tip: Show your passion for innovation and your ability to think creatively, and highlight any experience you have working in a fast-paced environment.
• Tip: Be sure to research Twilio's products and services, and be prepared to talk about how you can apply your skills and experience to drive business results.
• Tip: Highlight your ability to work independently and collaboratively as part of a remote team, and your experience with remote work tools and technologies.
• Tip: Be prepared to provide specific examples of your experience and skills, and to talk about how you can contribute to Twilio's mission and values.