Strategic Account Executive

About the Role

The role is part of Twilio's remote-first culture, which means the successful candidate will be working from home in Australia, collaborating with a global team of professionals who are passionate about shaping the future of communications. With a strong focus on innovation, diversity, and inclusion, Twilio offers a unique work environment that values creativity, teamwork, and customer-centricity.

In this role, the Strategic Account Executive will be responsible for managing and expanding existing customer relationships, developing and executing account strategies, and identifying new revenue opportunities. The ideal candidate will have a strong track record of success in sales, excellent communication and interpersonal skills, and the ability to work in a fast-paced, dynamic environment.

What You Will Do

• Manage and expand existing customer relationships with Twilio's largest and most strategic customers
• Develop and execute analytical sales strategies to drive consistent revenue growth
• Identify new revenue opportunities and work with cross-functional teams to pursue them
• Build and maintain strong relationships with key decision-makers at customer organizations
• Develop and deliver sales presentations, proposals, and other sales materials
• Work closely with the sales team to share best practices, develop new sales strategies, and drive team performance
• Manage complex sales cycles, including negotiating contracts and closing deals
• Provide exceptional customer service and support to ensure high customer satisfaction
• Collaborate with the product management team to provide feedback on product development and roadmap

What We Are Looking For

• More than 12 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers
• Proven track record of success in sales, with a strong focus on customer relationship management and revenue growth
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
• Strong analytical skills, with the ability to develop and execute complex sales strategies
• Experience working in the communications industry, with a strong understanding of the latest trends and technologies
• Ability to work in a fast-paced, dynamic environment, with a strong focus on innovation and customer-centricity
• Strong negotiation and closing skills, with the ability to manage complex sales cycles
• Experience working with cross-functional teams, including sales, marketing, and product management

Nice to Have

• Experience working with artificial intelligence and machine learning technologies
• Knowledge of the Australian market and regulatory environment
• Experience working in a remote-first culture, with a strong focus on teamwork and collaboration
• Certification in sales or a related field, such as Salesforce or HubSpot

Benefits and Perks

• Competitive salary and benefits package
• Opportunity to work with a global team of professionals who are passionate about shaping the future of communications
• Strong focus on innovation, diversity, and inclusion, with a commitment to creating a positive and supportive work environment
• Flexible working hours and remote work options, with the ability to work from home in Australia
• Professional development opportunities, including training and certification programs
• Access to the latest technologies and tools, including artificial intelligence and machine learning platforms
• Collaborative and dynamic work environment, with a strong focus on teamwork and customer-centricity

• Tip: Develop a strong understanding of the communications industry and the latest trends and technologies to stand out in the application process.
• Tip: Showcase your analytical skills by providing examples of how you have developed and executed complex sales strategies in the past.
• Tip: Highlight your experience working with cross-functional teams, including sales, marketing, and product management, to demonstrate your ability to collaborate and drive team performance.
• Tip: Prepare to talk about your experience working with customers and developing strong relationships, and be ready to provide examples of how you have driven revenue growth and customer satisfaction.
• Tip: Research Twilio's culture and values, and be prepared to discuss how you align with the company's mission and vision.
• Tip: Be prepared to negotiate your salary and benefits package, and do not be afraid to ask about opportunities for professional development and growth.