Strategic Account Manager
WFA Digital Insight
The demand for strategic account managers in the healthcare technology sector has seen significant growth, with a focus on innovative solutions like Profound Medical's TULSA-PRO. As the healthcare industry adopts more advanced medical technologies, professionals with strong account management skills and knowledge of clinical workflows are in high demand. With the rise of remote work, companies like Profound Medical Inc. are looking for talented individuals who can drive business objectives while ensuring exceptional patient outcomes. Candidates should be prepared to showcase their ability to build strong relationships with healthcare providers and stakeholders. Before applying, it's essential to understand the company's mission to change the standard of care and how this role contributes to that goal.
Job Description
About the Role
The Strategic Account Manager position at Profound Medical Inc. is a critical role that supports the implementation, adoption, and growth of TULSA-PRO systems within partner hospitals and clinics. This involves working closely with healthcare providers, external stakeholders, and cross-functional teams to drive utilization and adoption. The role requires a deep understanding of hospital operations, clinical workflows, and healthcare technology adoption. As a key member of the team, the Strategic Account Manager will foster relationships with physicians, hospital administrators, and clinical staff to ensure successful deployment and ongoing program optimization.The role is part of a collaborative, results-focused culture that values innovation and making a profound impact in healthcare. Profound Medical Inc. is committed to changing the standard of care by creating innovative solutions like TULSA-PRO, which uses real-time MR Imaging, thermal ultrasound, and close-loop temperature feedback control to gently ablate diseased tissue with minimal side effects. The company's mission is to profoundly change the standard of care, and this role plays a significant part in achieving that mission.
What You Will Do
- Support the lifecycle of TULSA-PRO implementation at clinical sites, including installation, workflow integration, and ongoing program optimization.
- Build and maintain strong relationships with physicians, hospital administrators, and clinical staff to drive utilization and adoption.
- Act as the point person for hospitals and clinical teams, ensuring alignment with program goals, timelines, and compliance standards.
- Execute account-specific strategies to grow program awareness and procedural volume.
- Coordinate cross-functional teams, including clinical, engineering, marketing, and regulatory, to meet project milestones and deliverables.
- Assist with physician and staff training programs to ensure proficiency and adoption of TULSA-PRO technology.
- Track and report on program performance, including clinical outcomes, utilization metrics, and financial performance.
- Ensure adherence to regulatory requirements, design controls, and internal SOPs.
- Represent TULSA-PRO at marketing events, executive meetings, and presentations to demonstrate value propositions and support hospital system approval.
- Identify opportunities for system upgrades, additional installations, and service expansions.
What We Are Looking For
- Minimum Bachelor’s degree or equivalent experience required.
- 3-5 years of experience in healthcare program management, capital equipment sales, or clinical account management.
- Strong knowledge of hospital operations, clinical workflows, and healthcare technology adoption.
- Proven ability to build relationships with physicians, administrators, and cross-functional teams.
- Excellent communication, presentation, and problem-solving skills.
- Ability to travel up to 50%, dependent on account and site distribution.
- PMP certification or equivalent is an asset.
- Experience with Class II/III medical devices and controlled product development processes preferred.
- Familiarity with urology or oncology clinical environments preferred.
- Proficiency in MS Project, ERP systems, and CRM tools.
Nice to Have
- Experience with solution-selling and strategic account management.
- Knowledge of Excel and other Microsoft Office tools.
- Certification in a related field, such as healthcare management or medical technology.
Benefits and Perks
- Competitive salary and benefits package.
- Opportunity to work with innovative medical technology that is changing the standard of care.
- Collaborative, results-focused work environment.
- Professional development opportunities, including training and certification programs.
- Flexible work arrangements, including remote work options.
- Access to the latest medical technology and equipment.
- Comprehensive health and wellness programs.
- Generous paid time off and vacation policy.
How to Stand Out
- Be prepared to discuss your experience with healthcare technology adoption and clinical workflows.
- Highlight your ability to build strong relationships with healthcare providers and stakeholders.
- Show examples of your problem-solving skills and ability to drive business objectives.
- Familiarize yourself with Profound Medical's mission and values to demonstrate your understanding of the company's goals.
- Prepare to discuss your experience with project management tools, such as MS Project and CRM systems.
- Be ready to provide examples of your excellent communication and presentation skills.
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