Strategic Customer Solutions Architect (AMER)
WFA Digital Insight
The demand for skilled architects who can navigate complex Postgres migrations and optimize systems under real production pressure has surged in recent years, with many companies seeking experts who can scale their databases efficiently. As a Strategic Customer Solutions Architect at Supabase, you'll be at the forefront of this trend, working with high-potential enterprise accounts to drive their success. With the right combination of technical expertise and business acumen, you can thrive in this role. Before applying, consider developing your skills in Postgres architecture and optimization, as well as your ability to communicate complex technical concepts to executive stakeholders.
Job Description
About the Role
The Strategic Customer Solutions Architect is a critical role at Supabase, responsible for driving the success of our highest-potential enterprise accounts. As a trusted technical partner, you will embed yourself in customers' most complex technical challenges, helping architect solutions that scale and optimizing systems under real production pressure. You will work closely with senior technical and executive stakeholders to develop meaningful account plans, identify expansion opportunities, and ensure customers continuously realize value at scale.Supabase is the Postgres development platform, built by developers for developers, providing a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. Our platform is designed for growth, and we're seeking a Strategic Customer Solutions Architect who can help our customers achieve their goals.
What You Will Do
- Build and maintain deep, trust-based relationships with senior technical and executive stakeholders across a focused portfolio of strategic accounts
- Develop meaningful account plans that map Supabase capabilities to long-term customer objectives, identify expansion opportunities, and ensure customers continuously realize value at scale
- Partner with customers operating at significant scale to ensure their systems perform reliably under production load
- Proactively identify risks before they become incidents, lead performance tuning engagements, and work cross-functionally with Supabase Support, Engineering, and Product to resolve complex platform-level issues
- Serve as the resident Postgres expert for your accounts, leading deep-dive architectural reviews, diagnosing and resolving complex performance bottlenecks, and advising on schema design, indexing strategies, query optimization, and connection management
- Guide customers through Supabase's enterprise security capabilities, including Row Level Security (RLS) policy design, audit logging, SOC 2 and HIPAA compliance requirements, and encryption best practices
- Support customers evaluating or operating on self-hosted and BYO cloud deployments, ensuring they can meet their organization's infrastructure, data residency, and compliance requirements
- Guide strategic customers through migrations onto Postgres and Supabase from a wide range of source systems
- Translate deeply technical outcomes into organizational impact for engineering leaders, CTOs, and executive buyers
- Partner with customers building AI-native applications on Supabase, advising on vector storage architecture using pgvector, embedding pipeline design, and similarity search optimization
What We Are Looking For
- 5+ years of experience in a technical role, with a strong focus on Postgres architecture and optimization
- Deep understanding of database design, performance tuning, and scalability
- Experience with cloud-native and NoSQL platforms, such as Oracle, SQL Server, Firebase, Fauna, and PlanetScale
- Strong understanding of enterprise security and compliance requirements, including SOC 2 and HIPAA
- Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to executive stakeholders
- Experience with HubSpot or similar CRM platforms
- Strong problem-solving skills, with the ability to work independently and as part of a team
Nice to Have
- Experience with AI-native applications and vector search optimization
- Knowledge of pgvector and embedding pipeline design
- Familiarity with self-hosted and BYO cloud deployments
- Experience with large-scale migrations and platform-level issues
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a cutting-edge Postgres development platform
- Collaborative and dynamic work environment
- Professional development opportunities, including training and conference sponsorships
- Flexible working hours and remote work options
- Access to the latest tools and technologies
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to provide specific examples of your experience with Postgres architecture and optimization, as well as your ability to communicate complex technical concepts to executive stakeholders.
- Develop a strong understanding of Supabase's platform and its capabilities, including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search.
- Familiarize yourself with HubSpot or similar CRM platforms, and be prepared to discuss your experience with customer relationship management.
- Be prepared to discuss your approach to problem-solving and your experience with large-scale migrations and platform-level issues.
- Consider developing a portfolio of your work, including case studies or examples of your experience with Postgres architecture and optimization.
- Don't be afraid to ask questions during the interview process, and be prepared to discuss your long-term career goals and how they align with Supabase's mission and values.
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