Strategic Customer Solutions Architect (EMEA)
WFA Digital Insight
As the demand for cloud-based solutions continues to rise, companies like Supabase are on the hunt for talented professionals to drive their growth. With a 25% increase in cloud adoption in the past year, the need for skilled architects who can navigate complex technical challenges has never been more pressing. This Strategic Customer Solutions Architect role is an exciting opportunity for individuals with a strong background in Postgres and HubSpot to make a real impact. Before applying, candidates should be aware that this role requires a deep understanding of customer needs and the ability to build lasting relationships.
Job Description
About the Role
The Strategic Customer Solutions Architect plays a critical role in driving the success of Supabase's highest-potential enterprise accounts in the EMEA region. As a trusted technical partner, you will be embedded in customers' most complex technical challenges, helping to architect solutions that scale and optimizing systems under real production pressure. You will work closely with senior technical and executive stakeholders to develop meaningful account plans, identify expansion opportunities, and ensure customers continuously realize value at scale.Supabase is a Postgres development platform built by developers for developers, providing a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. As a Strategic Customer Solutions Architect, you will be the resident Postgres expert for your accounts, leading deep-dive architectural reviews, diagnosing and resolving complex performance bottlenecks, and advising on schema design, indexing strategies, query optimization, and connection management.
What You Will Do
- Build and maintain deep, trust-based relationships with senior technical and executive stakeholders across a focused portfolio of strategic accounts
- Develop meaningful account plans that map Supabase capabilities to long-term customer objectives, identify expansion opportunities, and ensure customers continuously realize value at scale
- Partner with customers operating at significant scale to ensure their systems perform reliably under production load
- Proactively identify risks before they become incidents, lead performance tuning engagements, and work cross-functionally with Supabase Support, Engineering, and Product to resolve complex platform-level issues
- Serve as the resident Postgres expert for your accounts, leading deep-dive architectural reviews, diagnosing and resolving complex performance bottlenecks, and advising on schema design, indexing strategies, query optimization, and connection management
- Guide customers through Supabase's enterprise security capabilities, including Row Level Security (RLS) policy design, audit logging, SOC 2 and HIPAA compliance requirements, and encryption best practices
- Support customers evaluating or operating on self-hosted and BYO cloud deployments, ensuring they can meet their organization's infrastructure, data residency, and compliance requirements
- Guide strategic customers through migrations onto Postgres and Supabase from a wide range of source systems
- Translate deeply technical outcomes into organizational impact for engineering leaders, CTOs, and executive buyers
- Partner with customers building AI-native applications on Supabase, advising on vector storage architecture using pgvector, embedding pipeline design, and similarity search optimization
What We Are Looking For
- 5+ years of experience in a similar role, with a strong background in Postgres and HubSpot
- Proven track record of driving enterprise account success and building lasting relationships with senior technical and executive stakeholders
- Deep understanding of cloud-based solutions, including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search
- Strong technical skills, including Postgres, schema design, indexing strategies, query optimization, and connection management
- Experience with enterprise security capabilities, including Row Level Security (RLS) policy design, audit logging, SOC 2 and HIPAA compliance requirements, and encryption best practices
- Excellent communication and interpersonal skills, with the ability to navigate multi-stakeholder environments with clarity and confidence
Nice to Have
- Experience with AI-native applications and vector storage architecture using pgvector
- Knowledge of embedding pipeline design and similarity search optimization
- Familiarity with self-hosted and BYO cloud deployments
Benefits and Perks
- Competitive salary and benefits package
- Opportunity to work with a fast-growing company in the cloud-based solutions space
- Collaborative and dynamic work environment
- Professional development opportunities, including training and conference sponsorships
- Flexible working hours and remote work options
- Access to the latest technologies and tools
- Recognition and reward for outstanding performance
How to Stand Out
- Be prepared to provide specific examples of your experience driving enterprise account success and building lasting relationships with senior technical and executive stakeholders
- Highlight your technical skills, including Postgres, schema design, indexing strategies, query optimization, and connection management
- Show a deep understanding of cloud-based solutions, including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search
- Demonstrate your ability to navigate multi-stakeholder environments with clarity and confidence
- Be ready to discuss your experience with enterprise security capabilities, including Row Level Security (RLS) policy design, audit logging, SOC 2 and HIPAA compliance requirements, and encryption best practices
- Research the company culture and values to show your enthusiasm for the role and the company
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