Strategic Customer Success Manager (New York)
Customer Success
WFA Digital Insight
As the demand for digital operations management grows, companies like Pagerduty are seeking skilled professionals to drive customer success. With a 25% increase in remote job postings, this role stands out for its focus on building executive-level relationships and driving business growth through digital transformation. To succeed, candidates will need strong remote work skills, digital savvy, and a deep understanding of customer success strategies.
Job Description
About the Role
The Strategic Customer Success Manager is responsible for building and fostering strong relationships with key stakeholders to help customers accelerate their digital journey.Responsibilities
- Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations.
- Demonstrate hands-on PagerDuty Product knowledge by applying it to the customer's business priorities.
- Guide a customer on process, people and change management best practices to drive customers' adoption of real-time operations.
- Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan.
How to Stand Out
- Develop a strong understanding of digital operations management and its applications in real-world scenarios.
- Highlight your experience with remote work tools and digital collaboration platforms.
- Prepare examples of successful customer success strategies you've implemented in previous roles.
- Be ready to discuss your approach to building and maintaining executive-level relationships.
- Showcase your ability to drive business growth through data-driven decision making.
This is a remote position listed on WFA Digital, the platform for professionals who work from anywhere. Browse more remote jobs across all categories.