Strategic Programs Lead - User Communications, Advocacy & Escalations
WFA Digital Insight
As demand for digital payment solutions grows, experts in GTM strategy are in high demand. With Stripe's global reach, this role offers a unique chance to shape user communications and advocacy in a complex regulatory environment. Candidates should be prepared to showcase their program management skills and ability to navigate high-stakes projects.
Job Description
## About the Role The Strategic Programs Lead will drive Stripe's readiness and execution for large-scale risk and regulatory initiatives, focusing on user communications, advocacy, and escalations. ## Responsibilities - Drive execution of user-facing work for regulatory programs, compliance requirements, and major risk initiatives - Handle escalations and directly engage with user executives when required - Conduct retrospectives to continuously improve execution ## About the Team The Risk Operations Enablement team partners across Risk teams to enable users to meet evolving compliance standards. This team focuses on program management, communications, user escalations, user advocacy, and GTM engagement.
How to Stand Out
- Develop a strong understanding of GTM strategies and regulatory requirements to stand out in your application.
- Showcase your ability to manage high-impact projects and communicate effectively with stakeholders.
- Be prepared to discuss your experience with program management tools and software.
- Highlight any previous experience working in a fast-paced, global environment.
- Prepare to discuss your approach to handling escalations and user communications.
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