Strategic Services Consultant

Sproutsocial·Remote(Remote US)
Other
SalesforceAdjustExcel

WFA Digital Insight

As the demand for social media specialists continues to surge, with a 25% increase in job postings in the last year alone, companies like Sproutsocial are looking for experts to help clients unlock the full value of social. With the rise of digital marketing, having a strategic services consultant who can navigate complex software platforms and provide tailored implementation experiences is crucial. Sproutsocial stands out for its commitment to innovation and customer connection, offering a unique opportunity for professionals to grow in a fast-paced environment. Before applying, candidates should be aware of the need for a balance between product-savvy and customer-focused skills, as well as the ability to work in an evolving landscape.

Job Description

About the Role

The Strategic Services Consultant position at Sproutsocial is a unique opportunity to join a high-performing team that shapes the future of customer connection for innovative brands. As a member of the Sales and Customer Experience team, you will work closely with iconic brands to help them unlock the full value of social media. This role entails managing customer relationships, providing strategic consulting services, and ensuring that clients are set up for success in achieving their business goals. The team at Sproutsocial is collaborative, and you will have the freedom to shape your career and explore new paths.

About the Team

The Sales and Customer Experience team at Sproutsocial is composed of some of the brightest minds in the industry. You will have the opportunity to work with experienced professionals who are passionate about social media and customer connection. The company culture values growth, innovation, and authentic relationships, making it an ideal environment for professionals looking to make a meaningful impact.

What You Will Do

  • Manage customers’ tailored and value-driven implementation experience to ensure they achieve their business goals
  • Develop and manage ongoing strategic consulting projects with deliverables shared with multiple stakeholders, including senior executives
  • Level up the social sophistication of our customers and the team to meet the ever-changing needs of social media
  • Collaborate with cross-functional teams to identify and prioritize customer needs
  • Develop and maintain a deep understanding of Sproutsocial’s products and services
  • Provide training and support to customers on Sproutsocial’s software platform
  • Analyze customer data to identify trends and opportunities for growth
  • Develop and implement social media strategies that drive business results
  • Stay up-to-date with the latest social media trends and best practices
  • Manage multiple projects simultaneously and prioritize tasks effectively

What We Are Looking For

  • 2+ years of experience in social media strategy, professional services, or customer-facing roles in SaaS
  • Experience in training and navigating a software platform
  • Project management experience
  • Understanding of social networks and social media strategy for large organizations
  • Excellent communication and presentation skills
  • Ability to work in a fast-paced and evolving environment
  • Strong problem-solving and analytical skills
  • Experience with Salesforce, Excel, and Adjust is a plus
  • Understanding of sophisticated use cases for social media strategy, such as influencer marketing and customer care

Nice to Have

  • Experience with social media analytics tools
  • Knowledge of marketing automation platforms
  • Certification in social media marketing or a related field
  • Experience working with cross-functional teams
  • Understanding of the software sales process and customer lifecycle

Benefits and Perks

  • Competitive salary and benefits package
  • Opportunity to work with a high-performing team
  • Collaborative and dynamic work environment
  • Professional development and growth opportunities
  • Flexible working hours and remote work options
  • Access to the latest social media tools and technologies
  • Recognition and reward for outstanding performance

How to Stand Out

  • Develop a strong understanding of social media strategy and its application in a business context
  • Showcase your experience with software platforms, such as Salesforce and Excel, and highlight your ability to learn new tools
  • Prepare examples of successful social media campaigns you have managed or contributed to
  • Practice your presentation skills, as you will be working with multiple stakeholders, including senior executives
  • Research Sproutsocial’s products and services to demonstrate your knowledge and interest in the company
  • Be prepared to discuss your experience with project management and your ability to prioritize tasks effectively
  • Consider creating a portfolio that highlights your social media expertise and achievements

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